Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver technical support and training to customers while resolving complex issues.
- Company: Join a leading tech company focused on customer satisfaction and innovation.
- Benefits: Enjoy competitive salary, profit share bonus, generous holiday, and pension contributions.
- Why this job: Make a real impact by helping customers maximise their experience with cutting-edge products.
- Qualifications: Technical support experience and a degree in engineering or related field required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Global Customer Support Manager, the (Senior) Customer Support Engineer is responsible for delivering technical support, guidance and training to prospects, customers, integrators, and channel partners in their designated territory. This includes supporting with product selection, resolving complex customer issues, creating support documentation, demonstrating OXTS products, collaborating with customers on product integration, and identifying opportunities for product and service enhancements. Customer Support Engineers play a pivotal role in building and nurturing strong customer relationships, advocating for customer needs, and ensuring customers derive maximum value from OXTS products.
Key Responsibilities
- Provide technical support, troubleshooting complex issues involving both hardware and software.
- Assist with product selection and provide training and demonstrations.
- Collaborate with customers on product integration projects.
- Create clear and effective support documentation.
- Capture customer feedback to inform product and process improvements.
- Help identify new business opportunities through a strong understanding of customer needs.
This role requires deep technical knowledge, excellent communication skills, and a passion for solving complex problems.
Skills, Knowledge and Expertise
Key Behaviours & Attributes
- Customer-focused with strong interpersonal and problem-solving skills.
- High attention to detail in technical communication and documentation.
- Practical mindset and hands-on approach to technical tasks.
- Self-starter who can work independently and manage multiple tasks.
- Adaptable and thrives in a dynamic, fast-paced environment.
- Strong written and verbal communication skills.
- Personal accountability, reliability, and a professional approach.
Essential Experience
- Experience in a technical support role within a high-tech environment.
- Degree in engineering or a technical discipline (2:2 or above or international equivalent).
- Strong mathematical background, particularly in coordinate systems, calculus, geometry, and algebra.
- Diagnostic and troubleshooting skills.
- Experience with both software and hardware integration.
- Familiarity with customer-facing support processes and ticketing systems.
- Proven ability to manage technical projects and work with diverse stakeholders.
- Good knowledge of customer industries (e.g., automotive, aerospace, robotics).
- Proficient in Windows, Microsoft Office, and able to adopt new tools quickly.
- Full UK driving license.
Desirable Experience
- Knowledge of OXTS products or similar technologies.
- Relevant industry experience or interest.
Benefits
- Discretionary profit share bonus
- Holiday entitlement is 27 days plus bank holidays
- 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme
- Group Income Protection Insurance Scheme
- Death In Service Scheme
- Electric Vehicle Scheme
- Smart casual dress code
(Senior) Customer Support Engineer in Middleton employer: OxTS RD
Contact Detail:
OxTS RD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) Customer Support Engineer in Middleton
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and technical troubleshooting. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples of how you've tackled complex issues in the past. This will demonstrate your hands-on approach and technical expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace (Senior) Customer Support Engineer in Middleton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the (Senior) Customer Support Engineer role. Highlight your technical support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires strong written and verbal communication, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure your documents are well-structured. We love a good communicator!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled complex issues in the past. We’re looking for someone who can think on their feet and provide effective solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role there. We can’t wait to hear from you!
How to prepare for a job interview at OxTS RD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around OXTS products and similar technologies. Be prepared to discuss your experience with troubleshooting complex hardware and software issues, as this will be a key part of the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Think about how you can explain complex concepts in simple terms, and be ready to demonstrate your interpersonal skills during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or collaborated on product integration projects, and be ready to share these stories.
✨Highlight Your Customer Focus
This position is all about building strong relationships with customers. Be prepared to discuss how you've previously advocated for customer needs and contributed to enhancing their experience. Show them that you understand the importance of being customer-focused in a technical support role.
