At a Glance
- Tasks: Manage and grow customer accounts while delivering exceptional service.
- Company: Dynamic digital publishing company with a fantastic workplace culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a fast-paced industry.
- Why this job: Join a vibrant team and make a real difference in customer relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 48000 £ per year.
We are recruiting a Client Relations Account Manager for a fantastic digital publishing company in Abingdon that prides itself on having a great workplace culture. As a member of the Sales Team, you are primarily responsible for the management and growth of a select group of existing accounts.
Key responsibilities and accountabilities:
- To manage a base of customers, maximising retention and delivering growth through a sales-through service approach.
- To consistently achieve/exceed individual and team KPIs and targets in order to generate sales to achieve maximum profitability.
- To participate and achieve the minimum standards required within scheduled sales campaigns and tasks.
- To adhere to the agreed call cycles to ensure regular customer contact is maintained within the agreed timeframes.
- To manage all customer queries effectively and within the agreed SLAs.
- To prevent any credits by managing all tasks and administration responsibilities effectively and within the agreed SLAs.
- Provide an excellent customer experience by maintaining a high level of service at all times.
- To input and maintain customer records within Salesforce – with accurate, high-quality information in order to enable effective customer management.
- Be responsible for continually updating and maintaining your skill, product, market and competitor knowledge.
Minimum Standards of Performance:
- To achieve all relevant sales targets and KPIs.
- To ensure that all relevant data and tools are used to support the account management process.
- Ensure that any client queries are investigated and resolved within 2 working days. Any credit allowance to be authorised via your line manager.
- Ensure that Salesforce is updated accurately on a ‘real time’ basis.
- Monthly review to be completed and handed in at your 121.
- Ensure that all new skills and knowledge trained is carried through into the role.
Personal Conduct:
- Attend all meetings as and when required.
- Attend and participate in monthly 1-2-1’s.
- To ensure the business standards are represented in all training delivery.
- To safeguard the condition of security of any of the company’s money, materials or assets with which you are entrusted.
- Project a positive image for the company when speaking to external customers and internal colleagues and managers.
Customer Relationship Account Manager in Abingdon employer: Oxstaff
Join a fantastic digital publishing company in Abingdon, where a vibrant workplace culture fosters collaboration and innovation. As a Customer Relationship Account Manager, you'll benefit from ongoing professional development opportunities, a supportive team environment, and the chance to make a meaningful impact on customer satisfaction and business growth. With a focus on employee well-being and success, this role offers a rewarding career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Account Manager in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Relationship Account Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company culture and be ready to discuss how you can contribute to their success. Show them that you’re not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent customer service.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always updating our listings, and applying directly through us can give you a better chance at landing that dream job.
We think you need these skills to ace Customer Relationship Account Manager in Abingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Account Manager role. Highlight your experience in account management and customer service, showing us how you can maximise retention and deliver growth.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've achieved or exceeded KPIs and targets in previous roles. This will help us understand your potential impact on our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, you’ll find all the info you need about us there!
How to prepare for a job interview at Oxstaff
✨Know Your Accounts
Before the interview, take some time to research the company’s existing clients and their industries. Understanding their needs and challenges will help you demonstrate how you can effectively manage and grow these accounts.
✨Showcase Your Sales Skills
Prepare specific examples of how you've achieved sales targets in the past. Be ready to discuss your approach to customer retention and how you’ve delivered excellent service that led to growth. This will show your potential employer that you’re results-driven.
✨Familiarise Yourself with Salesforce
Since maintaining accurate records in Salesforce is crucial for this role, brush up on your knowledge of the platform. If you have experience using it, be prepared to share how you’ve used it to manage customer relationships effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company culture and team dynamics. Inquire about how success is measured within the sales team or what the onboarding process looks like. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
