Front of House Manager at The Theatre Chipping Norton

Up to £32,000 a year (for full time 40 hour weeks)

Closing Date:

Monday, 17 August, 2026

We are recruiting for a confident, engaging and welcoming person to join our team as Front of House Manager.

This role is a mixture of administrative work, managing our bar staff and volunteer ushers, duty managing performances and events, servicing and restocking The Theatre's bar and ensuring our customers have an excellent experience every time they step through our doors.

This is a full time post, which could be 40 hours a week all year, or 35 hours during 10 months of the year and 40 hours during the 2 month panto run at Christmas (depending on the preference of the candidate). The hours are worked across a full mix of daytime, evenings and weekends depending on the rota, and we operate a Time off in Lieu system for busy or quieter weeks.

Our ideal candidate will love working with people and have an innate feel for great hospitality and customer service. An understanding of live performances would be a benefit, but by no means a requirement. Our Customer Experience team are the people that our visitors come to know and recognise - they represent our Charity. So we are seeking the right personality, a skillful communicator and passion, above all else.

This is an opportunity for someone developing their career in hospitality or for someone looking to retrain in something new.

The responsibilities of the role can be summarised as;

• To assist the Head of Customer Experience with the smooth running of the Customer Experience department. Leading it’s service to both customers and staff with the maintenance of the highest standards of customer care.
• To contribute to a department that provides the highest quality contact with the public, whether in person, by phone or email with an eye to consistency, courtesy, quality of service, and very importantly to maintain the characterful, welcoming and informally professional nature of our theatre.
• To maximise front of house trading profits, manage departmental budgets and ensure excellent customer service.
• To take the lead on the recruitment, training and on going management of paid bar staff and volunteer usher teams, ensure the team enjoy working at The Theatre and are working efficiently.
• To oversee and ensure high standards of upkeep and safety of the front of house areas (foyer, bar, customer toilets, gallery, and The Space) and communicate with facilities team when areas need attention.
• To assist the Head of Customer Experience in ensuring the safety of all customers in The Theatre by maintaining adequate systems and procedures for fire and other emergencies.
• To work with the Head of Customer Experience to create and instigate the overall style and welcome that The Theatre will provide the public.

The essential requirements of the person specification can be summarised as;

• Confident, enthusiastic and welcoming.
• Appreciation of the elements of high quality customer care and experience delivering these.
• Computer literacy (Microsoft packages)
• Numeracy
• High level of personal organisation and planning ability
• Strong interpersonal skills Initiative and enthusiasm to find new ways to grow and develop the department
• Ability to lead others with sensitivity
• Willingness and capacity to work flexible hours, including evenings and weekends

Applications need to be in by; Mon 17th Aug 2026 10:00am

The interview dates are; Thurs 20th & Fri 21st August 2026

Salary: £32,000 pa (based on a 40 hour week)

Hours: 35 - 40 hours a week

Holidays and employee benefits: 20 days holiday plus bank holidays. Holiday increases with length of service. Free tickets to most performances at The Theatre.