At a Glance
- Tasks: Lead a vibrant team to deliver outstanding service at the iconic OXO Tower Restaurant.
- Company: Join a renowned restaurant with stunning views and a lively atmosphere.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Enjoy a fast-paced environment with excellent career development opportunities.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Management and customer service experience are essential.
The predicted salary is between 35000 - 45000 € per year.
OXO Tower Restaurant is seeking an enthusiastic and motivated Restaurant Manager to join our vibrant team on London's South Bank. Set within the iconic OXO Tower with stunning views across the River Thames, OXO Brasserie is known for its lively atmosphere, modern brasserie-style dining, and seasonal menus.
To manage the Restaurant team and operations and support the management team in providing outstanding service standards at OXO Tower. To develop a team in which each individual member works together to maximise profit.
About the role:
- Maximise the success of the operation by ensuring the provision of outstanding standards of customer service throughout the OXO Tower Restaurant.
- Ensure the goals of the Restaurant operation are achieved through effective and cost-effective management and development of human resources within the Restaurant team.
- Achieve individual tasks and projects through people, taking specific responsibility for the development of a management team to meet current and future needs.
- Interview and recruit new team members according to the criteria specified for each role, liaising with the HR department.
- Identify training requirements within the Restaurant team, and ensure appropriate and quality training is provided and recorded.
- Recognise outstanding performance and the contribution of individuals and groups of individuals to team objectives.
- Ensure that disciplinary and grievance procedures are followed precisely in liaison with the HR department.
- Carry annual performance reviews and regular performance reviews.
- Ensure the smooth running of the OXO Tower Restaurant in line with standards established by the OXO Tower Restaurant and Bar, the company and the law.
- Ensure the accurate and timely communication of all information to ensure the smooth operation of the department, and ensure that opportunities for improvement can be analysed and actioned.
- Liaise closely with the Head Chef and Sous Chefs regularly regarding menus, food sales and opportunities for improvements to overall customer service.
- Ensure full closing procedure is adhered to.
- Ensure accurate cash handling and accounting procedures are followed by all staff within the Restaurant.
- Be fully conversant with the computerised systems involved in the Restaurant operation.
- Maintain a daily management log for the accurate communication of events and problems to other managers.
- Attend internal or external training courses as required.
- Be fully conversant with, and ensure the Restaurant team complies with, liquor licensing legislation.
- Be fully aware of and adhere to company security policies.
- Be fully conversant with operational systems and procedures and pass on constructive suggestions to senior managers.
- Ensure a safe environment is maintained for customers, staff and suppliers.
- Ensure the department meets statutory requirements for Risk Assessment standards and that staff are trained on procedures which minimise the risk of injury, illness and damage in the Restaurant.
- Ensure that all staff maintain high standards of personal hygiene, and that individuals and the operation meet food safety standards.
- Carry out any other reasonable request as made by the GM at OXO Tower Restaurant Bar & Brasserie.
Qualifications and Experience required:
- Management experience
- Customer service experience
Skills and Personal attributes required:
- Communication skills
- Customer service centric
- Drive and energy
- Building working relationships
- Team player
- Problem solving
Restaurant Manager - OXO Tower in London employer: OXO Tower Restaurant, Bar & Brasserie
Working as a Restaurant Manager at the iconic OXO Tower offers a unique opportunity to lead a vibrant team in a stunning location with breathtaking views of the River Thames. The company fosters a dynamic work culture that prioritises employee development, providing ample training and growth opportunities while recognising outstanding performance. With a commitment to exceptional service standards and a supportive management team, OXO Tower is an excellent employer for those seeking a rewarding career in hospitality.
Contact Detail:
OXO Tower Restaurant, Bar & Brasserie Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager - OXO Tower in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant industry, especially those who might know someone at OXO Tower. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for the role shine through. Share your passion for customer service and how you can contribute to the vibrant atmosphere at OXO Tower.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in past roles, especially in managing teams or improving service standards. We want to see how you can bring that experience to OXO Tower.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Restaurant Manager - OXO Tower in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to the Restaurant Manager role at OXO Tower. Highlight your management experience and customer service skills, and don’t forget to mention any specific achievements that demonstrate your ability to lead a team and improve operations.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon and focus on what makes you the perfect fit for our vibrant team.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows that you’re proactive and keen to join the OXO Tower family!
How to prepare for a job interview at OXO Tower Restaurant, Bar & Brasserie
✨Know the OXO Tower Inside Out
Before your interview, make sure you research the OXO Tower Restaurant thoroughly. Familiarise yourself with its menu, atmosphere, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you can contribute to maintaining and enhancing those standards.
✨Showcase Your Management Skills
Be prepared to discuss your previous management experience in detail. Think of specific examples where you've successfully led a team, resolved conflicts, or improved service standards. Highlighting your ability to develop and motivate a team will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Since the role is heavily focused on outstanding customer service, come ready with examples of how you've gone above and beyond for customers in the past. Discuss any training you've implemented or how you've recognised and rewarded exceptional performance within your team.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their expectations for the role, the team dynamics, or how they measure success at the OXO Tower. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
