ICMP Senior Support Healthcare Worker

An exciting opportunity has arisen for experienced Band 4 Senior Support Healthcare Workers to join the Adult Community Mental Health Directorate.

These posts are based acrossGreenwich and Bromley Community Mental Health services, supporting adults with enduring mental health needs within a recovery-focused community setting.

Working under the guidance of registered mental health professionals, the post holder will play a key role in delivering high-quality, person-centred care, supporting service users to improve their mental and physical wellbeing, promote independence, and achieve their recovery goals.

The role includes supporting physical health monitoring, undertaking clinical observations, assisting with care planning and risk assessment processes, participating in multidisciplinary interventions, and providing practical and emotional support to service users and their families. Candidates should have experience working within health, social care, or mental health services and be committed to delivering compassionate, inclusive, and recovery-oriented care.

** Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post **

Main duties of the job

• Support the delivery of recovery-focused care for adults with mental health needs across community services in Greenwich and Bromley.
• Work under the supervision of Registered Mental Health Nurses and other clinicians to implement care plans and risk management strategies.
• Undertake physical health monitoring, including clinical observations and reporting concerns appropriately.
• Assist in physical health clinics, wellbeing interventions, and other therapeutic activities.
• Support service users to maintain independence, develop life skills, access education, employment, housing, and community resources.
• Participate in home visits, CPA reviews, ward rounds, and multidisciplinary meetings as required.
• Maintain accurate electronic patient records and documentation in accordance with Trust policies.
• Provide practical and emotional support to service users, carers, and families.
• Promote equality, inclusion, safeguarding, dignity, and respect in all aspects of care delivery.
• Work collaboratively with internal and external agencies to support positive outcomes for service users.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We Listen
• We Care

Detailed job description and main responsibilities

The post holder will work as part of the Community Mental Health Team acrossGreenwich and Bromley, supporting adults with severe and enduring mental health conditions. They will contribute to the delivery of high-quality care by providing practical, emotional, social, and physical health support in both clinic and community settings.

Responsibilities include:

• Supporting service users to engage in their recovery and maintain independence within the community.
• Assisting qualified staff with assessments, care planning, risk assessments, reviews, and implementation of treatment plans.
• Monitoring and recording clinical observations and escalating concerns regarding health deterioration or risks.
• Supporting physical health clinics and promoting healthier lifestyles and wellbeing.
• Accompanying and supporting service users during home visits, appointments, CPA reviews, and other clinical interventions.
• Providing practical assistance with daily living skills, budgeting, shopping, meal preparation, tenancy maintenance, and community engagement.
• Working collaboratively with nurses, doctors, therapists, social care professionals, carers, and external agencies.
• Maintaining accurate, timely, and confidential electronic records and documentation.
• Recognising and responding appropriately to safeguarding concerns, risks, and challenging behaviour in accordance with Trust policies.
• Demonstrating knowledge of relevant legislation including the Mental Health Act (MHA), Mental Capacity Act (MCA), and Deprivation of Liberty Safeguards (DoLS).
• Participating in supervision, mandatory training, service development activities, audits, and continuous professional development.

Person specification

Education/Qualifications

• NVQ 3 qualification or equivalent training + experience.

Experience

• At least 2 years' experience of working with people in a caring setting/role
• Experience in health or social care or teaching
• Experience of working with people with mental health needs

Skills/Abilities/Knowledge

• Ability to establish a rapport with service users
• Ability to work as part of a team
• Good basic written, verbal and non-verbal communication skills
• Health, safety and risk awareness
• Ability to teach service users basic practical tasks to enhance their life skills

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.

#J-18808-Ljbffr