Business & Project Co-Ordinator

Main area Adult Community Mental Health Services Grade Band 7 Contract 12 months (external candidates - fixed term, internal candidates - secondment) Hours Full time - 37.5 hours per week Job ref 277-8363677-CMH

Site Memorial Hospital Town London Woolwich Salary £55,524 - £62,652 pa inc Salary period Yearly Closing 25/10/2026 23:59 Interview date 06/11/2026

Job overview

The Business & Project Co-Ordinator is a key member of the Adult Community Mental Health (CMHT) and Trust-wide Adult Learning Disabilities (ALD) Business & Performance Team. The post holder will lead and co-ordinate service improvement, transformation and business change projects across the directorate, supporting strategic objectives and ensuring high-quality, efficient and sustainable services.

The role will utilise project management methodologies, performance information and stakeholder engagement to deliver service redesign, productivity improvements and transformation initiatives. The post holder will work closely with clinical and operational teams, senior managers, corporate departments and external partners to ensure successful project delivery and transition into business as usual.

Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post

Main duties of the job

• Lead and co-ordinate multiple service improvement and transformation projects across CMHT and ALD services.
• Develop project documentation including business cases, project initiation documents (PIDs), project plans, risk registers and progress reports.
• Support directorate productivity, efficiency and quality improvement initiatives.
• Establish and maintain effective project governance arrangements and stakeholder engagement processes.
• Analyse and interpret complex performance and business information to inform decision-making and service development.
• Facilitate service redesign and process improvement activities using recognised improvement methodologies.
• Produce high-quality reports, presentations, communication materials and project updates for a range of audiences.
• Deliver training, workshops and engagement events to support project objectives.
• Monitor project outcomes, benefits realisation and transition into business as usual.
• Line manage Business & Project Administration Support staff, where applicable.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We Listen
• We Care

Detailed job description and main responsibilities

The post holder will be responsible for managing and co-ordinating complex business change, transformation and service improvement projects across the Adult Community Mental Health and Trust-wide Adult Learning Disabilities Directorate.

Key responsibilities include:

• Developing, implementing and monitoring project plans, business cases, risk registers and governance frameworks.
• Managing project timelines, milestones, risks, dependencies and reporting requirements.
• Working collaboratively with clinical teams, operational managers, corporate services, commissioners and external stakeholders to deliver agreed project outcomes.
• Leading service improvement initiatives using recognised methodologies such as process mapping, LEAN approaches and productivity improvement techniques.
• Ensuring co-production principles are embedded throughout project development and delivery.
• Supporting the development and implementation of policies, standard operating procedures and new models of service delivery.
• Providing expert advice and guidance on project management, business improvement and service redesign.
• Producing and presenting complex information in a clear and accessible format for senior managers, stakeholders and project boards.
• Monitoring and evaluating project benefits, outcomes and performance measures.
• Supporting communication and engagement activities, including newsletters, presentations, workshops and stakeholder events.
• Delivering training and coaching to services to support sustainable change and continuous improvement.
• Line managing designated staff and contributing to workforce development, supervision and performance management processes.
• Maintaining effective relationships with internal and external stakeholders to support innovation, service development and organisational objectives.

Person specification

Qualification & Training

• Degree level or equivalent vocational / professional qualification or relevant experience.
• Evidence of knowledge/training in project management techniques e.g. Prince, process mapping, demand and capacity modelling.

Experience & Knowledge

• Substantial experience within a business support role and relevant experience in a project management role.
• Experience of gathering and analysing data from a wide variety of sources and using a variety of software packages.
• Demonstrable experience of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting.
• Experience of working within the NHS and Community Mental Health & ALD Services.
• Good working knowledge of the wider NHS agenda, including NHS targets and national initiatives.
• Experience of management of staff and budgets.

Skills

• Excellent project management and organisational skills, with the ability to manage multiple workstreams and meet competing deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly.
• Excellent communication and stakeholder engagement skills, including the ability to influence and build effective working relationships at all levels.
• Ability to facilitate service improvement and change management initiatives using recognised improvement methodologies.
• Proficiency in Microsoft Project, Visio and other project management software applications.
• Experience of line management, coaching and supporting staff development.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.

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