Company Description Oxleas Tree Care is a professional arboriculture and tree management company serving clients across the London Area, United Kingdom. The team focuses on safe, sustainable tree care,
Arboriculture Manager – Job Description
Role Purpose
The successful candidate will lead the safe, efficient and sustainable management of the business's Arboriculture operations. The role combines hands-on arboriculture work with people leadership, contract management, compliance and excellent customer service skills.
The postholder will help deliver tree work projects across the South-East and London, overseeing both in-house teams and contractors to ensure work meets industry standards, relevant legislation and applicable health and safety requirements.
Key Responsibilities
• Provide advice, information and quotations to both commercial and domestic clients.
• Manage, motivate and lead a team of Arborists, ensuring work meets high standards (including BS3998) and is delivered safely and efficiently.
• Perform quality and safety audits on both in-house and sub-contractor teams.
• Carry out regular 1-1s with arborists, offering advice and guidance.
• Support operational needs by carrying out tree work operations with a team of Arborists when required.
• Establish a positive safety culture so employees understand safe systems of work and are appropriately trained and equipped.
• Ensure compliance with health and safety requirements (risk assessments, method statements, equipment inspections, work-at-height controls, incident reporting).
• Apply relevant legislation and guidance on occupiers' liability, tree protection, highways, planning, conservation areas, statutory wildlife protection and workplace safety.
• Investigate incidents, complaints and service failures, identify root causes and implement corrective action.
• Support business planning (resource requirements, equipment replacement, recruitment, training and investment priorities).
• Undertake other duties reasonably consistent with the scope and seniority of the role.
Person Specification
• Education: Ideally qualifications in Arboriculture to Level 4 or above (desirable), other relevant operational certificates, or a strong understanding of NPTC/LANTRA competence requirements.
• Experience: Significant experience in arboricultural operations, risk management and the specification or supervision of tree works.
• Leadership: Demonstrable experience managing employees, contractors, workloads and service standards.
• Technical knowledge: Strong knowledge of tree biology, structural defects, pests and diseases, tree-risk principles, pruning, planting, removals and establishment care.
• Health and Safety: Practical knowledge of risk assessment, safe systems of work, contractor control, work at height, chainsaw operations, rigging and relevant workplace safety requirements.
• Law and Regulation: Working knowledge of relevant UK arboricultural, planning, environmental, wildlife, highway and health and safety requirements.
• Commercial capability: Experience managing budgets, quotations, contracts, procurement or supplier performance.
• Digital Skills: Ability to use Microsoft Office packages; experience with CRM systems and app-based quotation and reporting systems.
• Mobility: Ability to travel between sites and work outdoors in varying conditions; a valid driving licence (driving is essential to the post).
• Communication: Ability to explain complex or sensitive decisions to staff, contractors and customers.
Working Conditions
Regular site visits, including access to uneven terrain, highways, construction sites and other commercial/domestic locations. The postholder may occasionally need to work outside normal hours in response to emergencies, severe weather or operational requirements.
Benefits
• Company vehicle
• Handwritten additions: Pension and 23 Holiday + Bank Holiday.
