At a Glance
- Tasks: Prepare and repair EPOS terminals while providing technical support.
- Company: Join OXHOO, a leader in point-of-sale technology with over 12 years of experience.
- Benefits: Gain hands-on experience, develop IT skills, and potential job opportunities post-apprenticeship.
- Other info: Collaborative team environment with a focus on learning and growth.
- Why this job: Kickstart your IT career and make a real difference in digital transformation.
- Qualifications: 4 GCSEs including Maths and English (Grades 9-4).
The predicted salary is between 18000 - 25000 £ per year.
Introduction
If you have an interest in IT and developing technical skills, this is a fantastic new opportunity!
We are seeking a new Level 3 ICT Support Tech Apprentice to learn and work within the company.
About the Employer
With over 12 years’ experience in point-of-sale technology, OXHOO supports retailers, retail chains and public sector organisations in their digital transformation.
Since 2025, we have been part of the IAGONA Group, enabling us to expand our offering to include self-service kiosks, digital signage and bespoke vending machines.
What You'll Do
Main purposes of the role
- Prepping Oxhoo EPOS terminals for sales
- Repairing EPOS terminals
- Technical phone support
Key tasks will include, but not be limited to
- Picking stock for sales orders and preparing for despatch
- Fault finding and repairing Epos terminals
- Answering incoming technical calls and emails
Key results will be
- Recognising products
- Technically preparing products for sales orders
- Identifying issues with faulty products
- Repairing faulty equipment
- Gaining confidence dealing with incoming queries via email and telephone
- Training Outcome
There may be opportunities to apply for roles within the company, if suitable positions arise during the Apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Logical skills
- Team working
- Technical mindset
- Interest in fault finding
- Telephone skills
Qualifications
Essential – 4 GCSE’s including Maths and English – Grades 9-4 (A-C).
- Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday to Friday 8:30am to 5.00pm
- Expected Duration: 1 Year 6 Months
- Training Provider: RIVERSIDE COLLEGE
- #J-18808-Ljbffr
Technical Support Apprentice in Runcorn employer: OXHOO UK LIMITED
OXHOO UK LIMITED is an excellent employer for aspiring ICT professionals, offering a supportive work culture that prioritises hands-on learning and development. As an apprentice, you will benefit from practical training in a dynamic environment, with clear pathways for career advancement as you grow your skills in IT support. Located in the UK, the company fosters a collaborative atmosphere where your contributions are valued, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Apprentice in Runcorn
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like OXHOO UK LIMITED.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if OXHOO UK LIMITED is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to OXHOO UK LIMITED, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like OXHOO UK LIMITED directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Technical Support Apprentice in Runcorn
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like OXHOO UK LIMITED want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For OXHOO UK LIMITED, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at OXHOO UK LIMITED
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
