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- Tasks: Engage with library customers and assist them in finding resources.
- Company: Join the vibrant Oxfordshire Library Service, a hub for culture and community.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and great learning opportunities.
- Why this job: Make a real impact in your community while enjoying a dynamic work environment.
- Qualifications: Confident and enthusiastic individuals who love working with people are encouraged to apply.
- Other info: Opportunities for additional hours and various locations available.
The predicted salary is between 20000 - 21000 £ per year.
Saturday Customer Service Adviser – OX11 8RUNumber of Positions: 1Contract Type: PermanentSalary: £25185 – £25583 pro rataWorking Hours: 5.875 weekly averageLocation: OxfordshireBusiness Unit: Public Health & Communities
About Us
Our libraries are about so much more than books – they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.
About the Role
Saturday Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location.
About you
We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!
Rewards and benefits
It really is true that every single job role here contributes to bettering the lives of the people in our county – we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.
We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.
For a conversation about this role, please contact: Susan Andrew on 07912 476610 or email:
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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If you encounter any technical issues with the application system, please contact us at:
Saturday Customer Service Adviser - OX11 8RU employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Customer Service Adviser - OX11 8RU
✨Tip Number 1
Familiarise yourself with the Oxfordshire Library Service and its offerings. Understanding the resources available and the community's needs will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable handling various customer interactions, whether face-to-face, via email, or over the phone.
✨Tip Number 3
Showcase your flexibility and adaptability during any conversations or interviews. Since this is a peripatetic role, emphasising your willingness to work at different locations and adjust to varying hours will make you a more attractive candidate.
✨Tip Number 4
Connect with current employees or follow the library service on social media to gain insights into their culture and values. This knowledge can help you tailor your approach and demonstrate your genuine interest in being part of their team.
We think you need these skills to ace Saturday Customer Service Adviser - OX11 8RU
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Saturday Customer Service Adviser position. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and enthusiasm for working with the public.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that showcase your ability to interact with diverse groups of people. Mention specific examples where you made a positive impact on customer experience.
Showcase Your Skills: Make sure to include key skills that are relevant to the role, such as communication, organisation, and problem-solving. Use bullet points to make these skills stand out in your CV, and provide examples of how you've applied them in past roles.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your passion for community service and libraries. Mention why you want to work for Oxfordshire County Council and how you align with their values of equality, diversity, and inclusion.
How to prepare for a job interview at Oxfordshire County Council
✨Show Your Enthusiasm
As a Saturday Customer Service Adviser, your enthusiasm for working with people is crucial. Make sure to express your passion for customer service and how you enjoy helping others during the interview.
✨Demonstrate Communication Skills
Since this role involves continual interaction with library users, highlight your communication skills. Be prepared to share examples of how you've effectively communicated in previous roles, whether face-to-face, via email, or over the phone.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a customer service context. Think of situations where you've successfully resolved issues or improved customer experiences, and be ready to discuss them.
✨Research the Organisation
Familiarise yourself with the Oxfordshire Library Service and its community impact. Understanding their values and services will help you align your answers with what they are looking for in a candidate.
