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- Tasks: Engage with library users and organise community events while providing excellent customer service.
- Company: Join Oxfordshire County Council, a diverse and inclusive employer committed to community enrichment.
- Benefits: Enjoy flexible working, 25 days holiday, health support, and great learning opportunities.
- Why this job: Make a real difference in your community while promoting literacy and cultural enrichment.
- Qualifications: Enthusiasm for reading and strong interpersonal skills are essential.
- Other info: Flexible working options available, with opportunities for career progression.
The predicted salary is between 22000 - 25000 £ per year.
Number of Positions: 1
Contract Type: Permanent
Salary: 25583 - 29064
Working Hours: 30
Location: Oxfordshire
Business Unit: Public Health & Communities
About Us
Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.
About the Role
The role is customer facing and involves continual interaction with users of the library and library customer service advisers. The staff member delivers events within the library but will need to build and maintain relationships with the wider community. The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information. This role will involve the running of events and customer experiences in the library. This role is peripatetic and will require travel to libraries within a 25 mile radius to provide cover. This role starts at Pay Grade 5 with the option to progress to Pay Grade 6 after 18 months. This role is for 30 hours (on average) per week. This includes working 1 in every 4 Saturdays and one late evening (8pm finish) every week.
About you
We are looking for a flexible, enthusiastic and highly motivated person to promote the role of the library within the community. You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills needed to engage with people from all backgrounds, including volunteers.
Rewards and benefits
- Culture of flexible working
- Technology to support agile working where role permits
- 25 day’s holiday pro rate, p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to: Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to: Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to: Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
If you encounter any issues with the application system, please contact us at:
Peripatetic Customer Service Advisor - RG9 2DH employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peripatetic Customer Service Advisor - RG9 2DH
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to libraries or community services. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show your passion for reading and community engagement during interviews. Share personal stories about how libraries have impacted your life or how you've helped others in similar roles.
✨Tip Number 3
Be flexible and ready to adapt! Since this role is peripatetic, highlight your willingness to travel and work varied hours. It shows you're committed and ready to jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Peripatetic Customer Service Advisor - RG9 2DH
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let your love for reading and libraries shine through! Share any experiences that highlight your enthusiasm for promoting literacy and community engagement.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our mission of enriching the community through library services.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you fit the role of a Peripatetic Customer Service Advisor.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gets the attention it deserves.
How to prepare for a job interview at Oxfordshire County Council
✨Know Your Libraries
Familiarise yourself with the libraries in Oxfordshire and their services. Understand the role they play in the community and be ready to discuss how you can contribute to promoting reading and literacy.
✨Show Your Enthusiasm
Demonstrate your passion for reading and community engagement during the interview. Share personal experiences that highlight your love for books and how you've inspired others to read.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle various situations, especially when dealing with diverse backgrounds and needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about the types of events you might run or how the library engages with the community, showing your genuine interest in the position.
