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For Companies At a Glance
- Tasks: Engage with library users and assist them in finding resources while performing administrative duties.
- Company: Join the vibrant Oxfordshire Library Service, a hub for culture and community engagement.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and access to a Local Government Pension Scheme.
- Why this job: Make a real impact in your community while enjoying a dynamic and supportive work environment.
- Qualifications: Looking for confident individuals who thrive in customer service and enjoy working with diverse people.
- Other info: Opportunities for learning and development, plus a commitment to equality and inclusion.
The predicted salary is between 22000 - 27000 £ per year.
Peripatetic Customer Service Adviser – OX11 8RUNumber of Positions: 1Contract Type: PermanentSalary: £25583 – £26403Working Hours: 22.88Location: OxfordshireBusiness Unit: Public Health & Communities
About Us
Our libraries are about so much more than books – they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!
You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.
About the Role
Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location.
About you
We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!
Rewards and benefits
It really is true that every single job role here contributes to bettering the lives of the people in our county – we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.
We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.
For a conversation about this role, please contact: Susan Andrew on 07912 476610 or email:
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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If you encounter any technical issues with the application system, please contact us at:
Peripatetic Customer Service Adviser - OX11 8RU employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peripatetic Customer Service Adviser - OX11 8RU
✨Tip Number 1
Familiarise yourself with the Oxfordshire Library Service and its community initiatives. Understanding their mission and values will help you connect with the role and demonstrate your enthusiasm during any conversations or interviews.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've positively impacted a customer's experience, as this role is all about enhancing user interactions.
✨Tip Number 3
Showcase your adaptability and willingness to work in various locations. Since this is a peripatetic role, emphasising your flexibility and readiness to embrace new challenges will set you apart from other candidates.
✨Tip Number 4
Engage with the library's social media channels. This not only keeps you informed about their latest news but also gives you insights into their community engagement, which can be useful for discussions during the application process.
We think you need these skills to ace Peripatetic Customer Service Adviser - OX11 8RU
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Peripatetic Customer Service Adviser position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've positively impacted customer experiences in previous roles.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight your interpersonal skills and any experience you have in library services or similar environments. Make sure to convey your commitment to customer service and community engagement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Oxfordshire County Council
✨Show Your Enthusiasm for Customer Service
As a Peripatetic Customer Service Adviser, your passion for helping others is crucial. Be sure to express your enthusiasm for customer service during the interview, sharing examples of how you've positively impacted customer experiences in the past.
✨Demonstrate Flexibility and Adaptability
Since this role requires working at different locations, highlight your ability to adapt to new environments and situations. Share any experiences where you successfully adjusted to changes or took on new challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer interaction abilities. Prepare by thinking of specific scenarios where you resolved issues or provided exceptional service, and be ready to discuss these in detail.
✨Familiarise Yourself with Library Services
Research the Oxfordshire Library Service and its offerings. Understanding the resources available and the community's needs will help you answer questions more effectively and show your genuine interest in the role.
