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- Tasks: Lead digital transformation and enhance customer experience in local government.
- Company: Oxfordshire County Council, committed to innovative public service.
- Benefits: Competitive salary, hybrid working, and the chance to make a real impact.
- Why this job: Shape the future of technology and services for an entire county.
- Qualifications: Proven leadership in complex organisations, ideally in local government.
- Other info: Join us in creating resilient, future-ready public services.
The predicted salary is between 125350 - 135928 ÂŁ per year.
Number of Positions: 1
Contract Type: Fixed Term
Salary: ÂŁ125,350 - ÂŁ135,928
Working Hours: 37
Location: Oxfordshire
Business Unit: Transformation, Digital & Customer Experience
Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you’re ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county.
Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You’ll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You’ll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county.
At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery.
What you’ll lead:
- Strategic vision and delivery: Define and deliver the countywide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services.
- Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents.
- Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint.
- IT operations and assurance: Oversee infrastructure, service management, cyber security, compliance and data protection.
- Integrated delivery and partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes.
- Risk, agility and value: Anticipate trends, manage risk proactively, and pivot swiftly—ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges.
What you’ll bring:
- We’re seeking a proven director level leader with a substantial track record of success across large, complex organisations at this level—ideally within local government or the wider public sector.
- Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice.
- Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction.
- High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision.
- Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement.
- Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships.
- Future ready mindset: Visionary thinking, resilience and results focus—always striving for better, faster and more inclusive solutions.
Why join Oxfordshire County Council:
This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county—creating resilient, future-ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services.
Your leadership will directly improve the lives of people across Oxfordshire—making services simpler, faster, and more responsive to what matters.
Find out more about the role on our landing page here.
Apply
Salary/Grade: ÂŁ125,350 - ÂŁ135,928
Location: County Hall (hybrid working)
Contract type: Full time, two year fixed term contract
Closing date: 9am on 9th February 2026
Interviews are planned for w/c 16 February.
This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Director of Technology and Customer Experience in Oxford employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technology and Customer Experience in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local government or digital transformation. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements in technology and customer experience. Share articles, insights, or case studies that demonstrate your knowledge and passion for digital transformation. This will make you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by researching the organisation’s current projects and challenges. Think about how your skills can help them achieve their goals, especially in terms of digital accessibility and customer satisfaction. Tailor your responses to show you’re the perfect fit for leading their transformation.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that highlight your fit for the position. It shows you’re proactive and genuinely interested in making a difference.
We think you need these skills to ace Director of Technology and Customer Experience in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Director of Technology and Customer Experience role. Highlight your relevant experience and how it aligns with our vision for a digitally empowered county.
Showcase Your Leadership Skills: We want to see your exceptional leadership abilities shine through. Share examples of how you've inspired teams and driven transformation in previous roles, especially in complex environments like local government or the public sector.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to convey your ideas and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all the necessary information and helps us keep track of your application efficiently. Plus, it’s super easy!
How to prepare for a job interview at Oxfordshire County Council
✨Know Your Stuff
Make sure you’re well-versed in the latest trends in technology and customer experience, especially within local government. Brush up on your knowledge of digital transformation strategies and how they can improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead diverse teams and drive change. Think about specific instances where you’ve inspired others or successfully managed complex projects—this is your chance to shine!
✨Understand the Local Context
Familiarise yourself with Oxfordshire County Council’s current initiatives and challenges. Being able to discuss how your vision aligns with their goals will demonstrate your commitment and insight into the role.
✨Ask Thoughtful Questions
Prepare some insightful questions that show your interest in the role and the organisation. Inquire about their digital ambitions or how they measure success in customer experience—this will help you stand out as a candidate who’s genuinely engaged.
