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- Tasks: Lead digital transformation and enhance customer experience for Oxfordshire County Council.
- Company: Join Oxfordshire County Council, shaping the future of local government technology.
- Benefits: Competitive salary, hybrid working, and the chance to make a real impact.
- Why this job: Be at the forefront of innovative change that improves lives across the county.
- Qualifications: Proven leadership in complex organisations, ideally within local government.
- Other info: Unique opportunity to influence the digital landscape and drive sustainable change.
The predicted salary is between 125350 - 135928 ÂŁ per year.
Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you’re ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county.
Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You’ll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You’ll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county.
At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery.
What you’ll lead:
- Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services.
- Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents.
- Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint.
- IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection.
- Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes.
- Risk, agility & value: Anticipate trends, manage risk proactively, and pivot swiftly—ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges.
What you’ll bring:
We’re seeking a proven director level leader with a substantial track record of success across large, complex organisations at this level—ideally within local government or the wider public sector. You will demonstrate:
- Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice.
- Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction.
- High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision.
- Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement.
- Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships.
- Future ready mindset: Visionary thinking, resilience and results focus—always striving for better, faster and more inclusive solutions.
Why join Oxfordshire County Council:
This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county—creating resilient, future-ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services.
Your leadership will directly improve the lives of people across Oxfordshire—making services simpler, faster, and more responsive to what matters.
Further information:
Salary: ÂŁ125,350 - ÂŁ135,928
Location: County Hall, Oxford (hybrid working)
Contract type: Full time, two year fixed term contract
Closing date: 9am on 9th February 2026.
Director of Technology & Customer Experience in London employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technology & Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should be ready to discuss how our skills align with their goals, especially around digital transformation and customer experience. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to build confidence. We can also record ourselves to see how we come across and refine our answers to common questions.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the role and the organisation. Remember, we can apply directly through our website for a smoother process!
We think you need these skills to ace Director of Technology & Customer Experience in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director of Technology & Customer Experience role. Highlight your achievements in digital transformation and customer-centric initiatives to show us you’re the right fit!
Showcase Your Leadership Style: We want to see how you inspire and mobilise teams! Share examples of how you've led diverse groups through complex changes, especially in public sector environments. This will help us understand your approach to high-performance leadership.
Demonstrate Your Vision: Articulate your vision for a digitally empowered county. We’re looking for innovative thinkers who can translate organisational ambition into tangible results. Use your application to paint a picture of how you would drive Oxfordshire’s digital transformation.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Oxfordshire County Council
✨Know Your Digital Stuff
Make sure you’re up to speed with the latest in digital transformation and customer experience. Brush up on innovative technologies that can enhance service delivery, as well as any recent changes in local government policies that might affect your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led diverse teams through complex changes. Highlight specific instances where your leadership has resulted in measurable improvements in service or customer satisfaction—this is key for a director-level position.
✨Understand the Community Impact
Be ready to discuss how your strategies will directly benefit the residents of Oxfordshire. Think about how you can align technology with community needs and demonstrate your commitment to making services more accessible and efficient.
✨Engage with Stakeholders
Anticipate questions about how you would manage relationships with various stakeholders. Prepare to share your approach to building partnerships and influencing senior leaders, as this will be crucial for driving the council's digital agenda forward.
