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- Tasks: Lead digital transformation and enhance customer experience for Oxfordshire County Council.
- Company: Join Oxfordshire County Council, shaping the future of local government technology.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Why this job: Be at the forefront of innovative change that improves lives across the county.
- Qualifications: Proven leadership in complex organisations, ideally in local government or public sector.
- Other info: Unique opportunity to influence the digital landscape and drive sustainable change.
The predicted salary is between 125350 - 135928 ÂŁ per year.
Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you’re ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county.
Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You’ll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You’ll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county.
At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery.
What you’ll lead:
- Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services.
- Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents.
- Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint.
- IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection.
- Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes.
- Risk, agility & value: Anticipate trends, manage risk proactively, and pivot swiftly—ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges.
What you’ll bring:
- We’re seeking a proven director level leader with a substantial track record of success across large, complex organisations at this level—ideally within local government or the wider public sector.
- Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice.
- Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction.
- High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision.
- Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement.
- Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships.
- Future ready mindset: Visionary thinking, resilience and results focus—always striving for better, faster and more inclusive solutions.
Why join Oxfordshire County Council:
This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county—creating resilient, future-ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services.
Your leadership will directly improve the lives of people across Oxfordshire—making services simpler, faster, and more responsive to what matters.
Further information:
- Salary: ÂŁ125,350 - ÂŁ135,928
- Location: County Hall, Oxford (hybrid working)
- Contract type: Full time, two year fixed term contract
- Closing date: 9am on 9th February 2026.
This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Director of Technology & Customer Experience in England employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technology & Customer Experience in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local government or digital transformation. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your past successes in leading digital transformations and improving customer experiences. Use real examples to demonstrate how you’ve made a difference in previous roles—this will set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Oxfordshire County Council and express your interest in the Director of Technology & Customer Experience role. A personal touch can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by understanding the council’s vision and challenges. Research their current digital initiatives and think about how your skills can help them achieve their goals. Tailor your responses to show you’re not just a fit for the role, but a perfect match for their mission!
We think you need these skills to ace Director of Technology & Customer Experience in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for transforming local government shine through. We want to see how your vision aligns with our ambition to create a digitally empowered county.
Be Specific About Your Experience: Highlight your past achievements in leading complex transformations. Use concrete examples that demonstrate your ability to deliver measurable improvements in service and customer experience—this is what we’re all about!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Director of Technology & Customer Experience role. We love seeing candidates who take the time to connect their skills with our needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and shows you’re serious about joining us at Oxfordshire County Council.
How to prepare for a job interview at Oxfordshire County Council
✨Understand the Vision
Before your interview, dive deep into Oxfordshire County Council's vision for digital transformation and customer experience. Familiarise yourself with their current initiatives and think about how your experience aligns with their goals. This will help you articulate how you can contribute to their ambitious plans.
✨Showcase Your Leadership Style
As a director level leader, it's crucial to demonstrate your ability to inspire and mobilise teams. Prepare examples of how you've successfully led diverse teams through complex transformations. Highlight your approach to fostering a customer-centric culture and how you've improved service delivery in previous roles.
✨Be Ready for Strategic Discussions
Expect questions around strategic vision and delivery. Be prepared to discuss how you would define and implement a county-wide strategy for IT and customer experience. Think about innovative technologies you've adopted in the past and how they could apply to the role at Oxfordshire County Council.
✨Know Your Stakeholders
Understanding the political landscape is key for this role. Research local policies and stakeholders that influence the council's operations. Be ready to discuss how you've successfully navigated similar environments and built partnerships to achieve aligned objectives in your previous positions.
