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- Tasks: Lead digital transformation and enhance customer experience for Oxfordshire County Council.
- Company: Join Oxfordshire County Council, shaping the future of local government technology.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Why this job: Be at the forefront of innovative change that improves lives across the county.
- Qualifications: Proven leadership in complex organisations, ideally in local government or public sector.
- Other info: Unique opportunity to influence the digital landscape and drive sustainable change.
The predicted salary is between 108000 - 126000 ÂŁ per year.
Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you’re ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county.
Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You’ll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You’ll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county.
At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions—raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery.
What you’ll lead:
- Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusive, efficient, accessible public services.
- Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents.
- Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint.
- IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection.
- Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes.
- Risk, agility & value: Anticipate trends, manage risk proactively, and pivot swiftly—ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges.
What you’ll bring:
- We’re seeking a proven director level leader with a substantial track record of success across large, complex organisations at this level—ideally within local government or the wider public sector.
- Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice.
- Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction.
- High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision.
- Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement.
- Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships.
- Future ready mindset: Visionary thinking, resilience and results focus—always striving for better, faster and more inclusive solutions.
Why join Oxfordshire County Council:
This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county—creating resilient, future-ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services. Your leadership will directly improve the lives of people across Oxfordshire—making services simpler, faster, and more responsive to what matters.
Further information:
- Salary: ÂŁ125,350 - ÂŁ135,928
- Location: County Hall, Oxford (hybrid working)
- Contract type: Full time, two year fixed term contract
- Closing date: 9am on 9th February 2026.
For an informal conversation with Lorna Baxter, our Deputy Chief Executive, please contact talent@oxfordshire.gov.uk. This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Director of Technology & Customer Experience employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Technology & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to local government or digital transformation. Attend events, join online forums, and don’t be shy about asking for informational interviews—these connections can lead to opportunities you won’t find on job boards.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your achievements in technology and customer experience. Use case studies to demonstrate how you've led successful transformations in the past—this will set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the organisation thoroughly. Understand their digital ambitions and think about how your skills align with their goals. Be ready to discuss specific strategies you would implement to enhance customer experience and drive digital transformation at Oxfordshire County Council.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in the role and the organisation. Don’t forget to follow up after applying—showing enthusiasm can make a big difference!
We think you need these skills to ace Director of Technology & Customer Experience
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for transforming local government shine through. We want to see how your vision aligns with our ambition to create a digitally empowered county that truly puts customers first.
Be Specific: Use concrete examples from your past experiences to demonstrate your leadership in digital transformation and customer experience. We love seeing measurable outcomes, so don’t hold back on the details that showcase your success!
Tailor Your Application: Make sure to tailor your application to reflect the specific requirements of the Director of Technology & Customer Experience role. Highlight your understanding of local government challenges and how you can address them with innovative solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at Oxfordshire County Council!
How to prepare for a job interview at Oxfordshire County Council
✨Know Your Digital Transformation Stuff
Make sure you’re well-versed in the latest technologies and digital services that can enhance customer experience. Brush up on examples of how you've led similar transformations in the past, as this role is all about steering innovative change.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading diverse teams and aligning them towards a common vision. Think of specific instances where you inspired your team to achieve ambitious goals, especially in complex environments like local government.
✨Understand the Local Context
Familiarise yourself with Oxfordshire County Council’s current challenges and opportunities. Being able to speak knowledgeably about local policies and community needs will show that you’re not just a tech expert but also a community-focused leader.
✨Prepare for Stakeholder Engagement
Anticipate questions about how you would engage with various stakeholders, from senior management to community members. Have examples ready that demonstrate your ability to influence and build partnerships across different sectors.
