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- Tasks: Support customers with UK Visa and Immigration applications at Oxford Westgate Library.
- Company: Oxfordshire Libraries provide free access to resources, promoting literacy and community well-being.
- Benefits: Enjoy up to 32 days holiday, a generous pension scheme, and discounts on local services.
- Why this job: Make a real impact in a fast-paced environment while helping people achieve their goals.
- Qualifications: Excellent customer service skills; experience in a library or local authority is a plus.
- Other info: Flexible working options available; commitment to diversity and inclusion.
The predicted salary is between 24790 - 25584 £ per year.
Customer Service Adviser (UKVI delivery) – OX1 1PENumber of Positions: 1Contract Type: PermanentSalary: £24790 – £25584Working Hours: 37Location: OxfordshireBusiness Unit: Public Health & Communities
About Us
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities .
About the Role
The post holder’s principal role is to support the dedicated team with the delivery of the UK Visa and Immigration Application Service service point at Oxford Westgate Library, joining a large number of major public libraries in UK towns and cities from October 2024 in providing a staffed centre . Clients can book an appointment for verifying identity, enrolling biometric information, and checking/digitising supporting documentation for application. This will be a fast-paced but highly rewarding service operating up to 6 days per week with a large number of appointments available each day.
Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
About you
As a member of an exciting and high profile new service in Oxford Westgate Library, you will be playing a pivotal role in ensuring the smooth operation and professional service for members of the public whilst submitting their applications via the UK Visa and Immigration Service.
This front-facing role requires excellent customer service skills, and experience within a Local Authority or similar environment, such as a library, would be a plus.
You will need to follow procedures and maintain confidentiality and have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur . You will need a cool head in completing tasks under pressure and to strict timescales.
Rewards and benefits
We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19. 9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering.
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support , education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job . For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service .
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults . We expect all employees, workers and volunteers to share this commitment . We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service .
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If you encounter any technical issues with the application system, please contact us at:
Customer Service Adviser (UKVI delivery) - OX1 1PE employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (UKVI delivery) - OX1 1PE
✨Tip Number 1
Familiarise yourself with the UK Visa and Immigration Application Service. Understanding the processes and requirements will not only help you in the role but also impress during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to maintain a cool head under pressure, which is crucial for this role.
✨Tip Number 3
Research Oxfordshire County Council's commitment to equality, diversity, and inclusion. Being able to discuss how you align with these values can set you apart from other candidates.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights about the work culture and expectations. This can provide you with valuable information to tailor your approach during the interview.
We think you need these skills to ace Customer Service Adviser (UKVI delivery) - OX1 1PE
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Adviser position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Customer Service Skills: Since this role involves significant interaction with customers, emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Showcase Attention to Detail: The job requires performing administrative tasks accurately. Mention any experience you have with detail-oriented work, such as managing documentation or following strict procedures, to demonstrate your suitability for the role.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and reflect on how your background and skills make you a perfect fit for the Customer Service Adviser role at Oxfordshire County Council.
How to prepare for a job interview at Oxfordshire County Council
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, you'll be the first point of contact for library users. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Highlight your ability to remain calm under pressure and provide excellent service.
✨Familiarise Yourself with Library Services
Understanding the services offered by the library, especially in relation to the UK Visa and Immigration Application Service, will give you an edge. Research the role of libraries in the community and be ready to explain how you can contribute to enhancing the customer experience.
✨Demonstrate Attention to Detail
This role involves administrative tasks and managing documentation. Be prepared to discuss examples from your past where attention to detail was crucial. You might even want to mention any systems or processes you've used to ensure accuracy in your work.
✨Emphasise Your ICT Skills
Since the role requires confidence with ICT and learning new systems, be ready to talk about your technical skills. Mention any relevant software or tools you've used in previous roles and express your willingness to learn new technologies quickly.
