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For Companies At a Glance
- Tasks: Engage with library customers, assist with resources, and handle administrative duties.
- Company: Join Oxfordshire Libraries, a trusted space promoting literacy and community well-being.
- Benefits: Enjoy flexible working, 25 days holiday, health support, and discounts for shopping and travel.
- Why this job: Make a real impact on customer experiences in a supportive and diverse environment.
- Qualifications: Excellent customer service skills; experience in libraries or local authorities is a plus.
- Other info: Guaranteed interviews for disabled applicants and care leavers meeting criteria.
The predicted salary is between 24404 - 24790 £ per year.
Customer Service Adviser (Saturday) – ox2 7jnNumber of Positions: 1Contract Type: PermanentSalary: £24404 – £24790Working Hours: 4.75Location: OxfordshireBusiness Unit: Public Health & Communities
About Us
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.
About the Role
Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
About you
This front-facing role requires excellent customer service skills, and experience within a Local Authority or similar environment, such as a library, would be a plus.
You will need to follow procedures and maintain confidentiality and have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur. You will need a cool head in completing tasks under pressure and to strict timescales.
Rewards and benefits
- Culture of flexible working
- Technology to support agile working where role permits
- 25 day’s holiday pro rata, p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development
Our commitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing , nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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If you encounter any technical issues with the application system, please contact us at:
Customer Service Adviser (Saturday) - ox2 7jn employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Saturday) - ox2 7jn
✨Tip Number 1
Familiarise yourself with the services and resources offered by Oxfordshire libraries. Understanding what they provide will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a library setting. Think about how you would handle difficult situations or queries to show your problem-solving abilities during the interview.
✨Tip Number 3
Highlight any previous experience in a similar environment, such as local authorities or libraries, during your conversations. This will help you stand out as a candidate who understands the unique challenges and rewards of the role.
✨Tip Number 4
Engage with Oxfordshire County Council's social media channels. This not only keeps you informed about their latest updates but also shows your genuine interest in the organisation and its community initiatives.
We think you need these skills to ace Customer Service Adviser (Saturday) - ox2 7jn
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Adviser position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous customer service experience, especially in a library or local authority setting. Provide specific examples of how you've successfully handled customer interactions and resolved issues.
Showcase Your Skills: Mention your ICT skills and ability to learn new systems quickly. Discuss your organisational skills and how you manage tasks under pressure, as these are crucial for the role.
Personalise Your Application: Include a brief personal statement that reflects your passion for community service and your commitment to promoting literacy and access to resources. This will help convey your enthusiasm for the role.
How to prepare for a job interview at Oxfordshire County Council
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, your ability to interact positively with customers is crucial. Prepare examples of past experiences where you provided excellent service, resolved issues, or went above and beyond for a customer.
✨Familiarise Yourself with Library Services
Understanding the services offered by libraries in Oxfordshire will give you an edge. Research their resources, programmes, and community initiatives so you can discuss how you would contribute to enhancing the customer experience.
✨Demonstrate Problem-Solving Abilities
This role requires managing unexpected situations calmly. Think of scenarios where you successfully handled challenges or conflicts, and be ready to share these during your interview to illustrate your initiative and cool-headedness.
✨Highlight Your ICT Proficiency
Since the role involves using various systems, be prepared to discuss your comfort level with technology. Mention any relevant software or tools you've used in previous roles, and express your willingness to learn new systems quickly.
