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For Companies At a Glance
- Tasks: Engage with library users, assist with resources, and handle administrative duties.
- Company: Join Oxfordshire Libraries, a community hub promoting literacy and digital access.
- Benefits: Enjoy flexible working, 25 days holiday, and discounts for shopping and travel.
- Why this job: Make a real impact on customer experiences in a supportive and diverse environment.
- Qualifications: Excellent customer service skills; library experience is a plus.
- Other info: Guaranteed interviews for disabled applicants and care leavers meeting criteria.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.
About the Role
Customer Service Advisers are the first point of contact with library customers and library partners.The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience.As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.
About you
This front-facing role requires excellent customer service skills, and experience within a Local Authority or similar environment, such as a library, would be a plus.
You will need to follow procedures and maintain confidentiality and have confidence with ICT and learning new systems, and use your initiative to manage unexpected problems and situations as and when they occur. You will need a cool head in completing tasks under pressure and to strict timescales.
Rewards and benefits
- Culture of flexible working
- Technology tosupportagile working where role permits
- 25 day’s holiday pro rata, p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeingsupport
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities tosupportyour ongoing development
Ourcommitmentto:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.
Ourcommitmentto:
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Ourcommitmentto:
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Ourcommitmentto:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk
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Customer Service Adviser (Saturday) employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Saturday)
✨Tip Number 1
Familiarise yourself with the library's services and resources. Understanding what the library offers will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since you'll be the first point of contact, being able to handle different types of inquiries confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences. Highlighting how you've successfully managed unexpected situations will demonstrate your initiative and problem-solving skills.
✨Tip Number 4
Engage with the library's social media channels. This not only keeps you updated on their latest news but also shows your genuine interest in the organisation and its community initiatives.
We think you need these skills to ace Customer Service Adviser (Saturday)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service experience, especially in a library or local authority setting. Provide specific examples of how you've successfully interacted with customers and resolved issues.
Showcase Your Skills: Mention your ICT skills and ability to learn new systems quickly. Discuss your organisational skills and how you manage tasks under pressure, as these are crucial for the role.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the values of Oxfordshire County Council, particularly regarding equality, diversity, and inclusion.
How to prepare for a job interview at Oxfordshire County Council
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, you'll be the first point of contact for library users. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Library Resources
Understanding the resources available at the library will help you assist customers more effectively. Take some time to research the types of books, digital resources, and services offered. This knowledge will demonstrate your commitment to the role and enhance your confidence during the interview.
✨Emphasise Attention to Detail
The role involves administrative tasks and organising library materials. Be ready to discuss your experience with detail-oriented work and how you ensure accuracy in your tasks. Providing specific examples can help illustrate your capabilities in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you've had to use your initiative to resolve an issue, and be ready to explain your thought process and the outcome.
