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- Tasks: Engage with the public to register key life events and provide compassionate support.
- Company: Join a diverse team at Oxfordshire County Council making a real difference in local lives.
- Benefits: Enjoy competitive salary, up to 31 days leave, and excellent learning opportunities.
- Why this job: Be part of pivotal moments in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a willingness to learn; ICT skills are a plus.
- Other info: Flexible working not available; guaranteed interviews for disabled applicants and care leavers.
The predicted salary is between 28800 - 43200 £ per year.
About Us
The Registration Service plays a pivotal role in key life events for members of our local communities. It provides residents with a service to register births, deaths, stillbirths, marriages and civil partnerships and is offered across seven registration offices in the county of Oxfordshire. The Registration Service team are committed to making a real difference in local people's lives, and to providing the best outcomes for our customers. We are a supportive and inclusive team, and we aim to deliver our service by living the organisation's values: always learning, being kind, acting with integrity, taking responsibility, and daring to do things differently.
About the Role
We are seeking a dedicated and compassionate person to join the Oxfordshire Registration Service as a Registration Officer for a 13 month Fixed Term Contract from April 2026 to May 2027. In this role, you will spend the majority of your time interviewing customers in face-to-face appointments, registering life events (births, deaths, and stillbirths), and taking Notices of Marriage and Civil Partnership. This is a very busy and varied role in which you will be meeting customers who have individual needs and circumstances, may display a range of emotions and who may have complex and challenging situations. It offers the opportunity to provide excellent service and support at important moments in customers' lives and to ensure that they are able to complete the required procedures within statutory frameworks and timescales. You will work in a fast-paced, customer-facing environment with back-to-back appointments every 30-45 minutes.
About you
As a Registration Officer, you will enjoy engaging with members of the public at pivotal times and guiding them through a legal process. You will be able to apply complex regulations and principles and explain them in a way which is readily understandable by the general public. You will be confident in your ICT skills (training will be given in Registration software) and willing to use your initiative in combination with guidance from experienced Registration Officers, to solve problems and achieve the required outcome for customers. You will also need to be flexible as situations and places of work may change at relatively short notice. You will be thorough and careful when carrying out daily checks on certificates and finance records.
For an informal discussion about the role please contact Siobhan O’Brien or Lorna Hind. Interviews will take place in person on Wednesday 11th February at Oxford Register Office.
Rewards and benefits
- Competitive salary
- Up to 31 days annual leave each year
- Enhanced family friendly policies
- Competitive employer contribution pension scheme
- Local and national discounts for shopping and travel
- Excellent learning and development opportunities
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Flexible Working
As this is a customer-facing position, flexible working is not available for this role.
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If you encounter any issues with the application system, please contact us.
Registration Officer in Bicester employer: Oxfordshire County Council
Contact Detail:
Oxfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer in Bicester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Registration Officer, like registering life events and handling sensitive situations. This will help you feel confident during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with customers facing important life events, it's crucial to demonstrate empathy and understanding. Role-play common scenarios with friends or family to get comfortable with how to handle various emotions and questions.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former Registration Officers on LinkedIn or social media. They can provide insider tips and might even give you a heads-up about the interview process or what the team is really like.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Oxfordshire Registration Service team. Good luck!
We think you need these skills to ace Registration Officer in Bicester
Some tips for your application 🫡
Show Your Compassion: As a Registration Officer, you'll be dealing with people during significant life events. Make sure your application reflects your compassionate nature and ability to handle sensitive situations with care.
Highlight Your Communication Skills: You'll need to explain complex regulations in a way that's easy for everyone to understand. Use your application to showcase your communication skills and any relevant experience you have in customer service.
Be Detail-Oriented: This role requires thoroughness, especially when checking certificates and finance records. In your application, mention any experiences where attention to detail was crucial to your success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Oxfordshire County Council
✨Understand the Role
Before your interview, take some time to really understand what a Registration Officer does. Familiarise yourself with the key responsibilities, such as registering life events and handling sensitive situations. This will help you articulate how your skills and experiences align with the role.
✨Show Empathy and Compassion
Given the nature of the job, it's crucial to demonstrate your ability to engage with customers compassionately. Prepare examples from your past experiences where you've successfully supported individuals in challenging situations. This will show that you can handle the emotional aspects of the role.
✨Brush Up on Regulations
As a Registration Officer, you'll need to apply complex regulations. Make sure you have a basic understanding of the legal processes involved in registering births, deaths, and marriages. Being able to discuss these confidently will impress your interviewers and show you're ready for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various customer interactions, especially those that may be emotionally charged or complex. Practising your responses will help you feel more confident and articulate during the actual interview.
