At a Glance
- Tasks: Support Oxford students through academic and personal challenges with tailored advice.
- Company: Join Oxford SU, a supportive team at the heart of student life.
- Benefits: Permanent role with flexible hours and a competitive salary.
- Other info: Opportunity to work in a diverse and inclusive environment.
- Why this job: Make a real impact on students' wellbeing and academic experiences.
- Qualifications: Experience in providing advice and strong communication skills required.
The predicted salary is between 32966 - 32966 € per year.
Make a real difference to Oxford Students. Oxford SU is looking for an impartial, non-judgemental, professional Advice Caseworker to support students through complex academic and personal challenges. You’ll provide clear, person-centred advice on issues such as academic appeals, complaints, misconduct and wellbeing concerns, helping students to understand their options and feel confident navigating collegiate University processes.
What you’ll do:
- Manage a caseload of student enquiries from first contact to resolution
- Provide tailored advice on collegiate University procedures
- Support students with statements, meetings and hearings
- Maintain accurate and confidential records
- Spot trends and contribute to policy insights
What you’ll bring:
- Experience providing advice or casework support in complex or sensitive situations
- Strong organisational skills and experience managing a caseload
- Excellent written and verbal communication skills, with the ability to explain complex information clearly
- A high level of empathy, professionalism and attention to detail
- The ability to interpret and apply regulations and policies
You’ll thrive in this role if you are:
- Calm and supportive under pressure
- Able to balance empathy with clear professional boundaries
- Proactive and collaborative, with a strong sense of initiative
- Committed to delivering an inclusive, non-judgemental service
Why Join Us?
You’ll be part of a small, high-performing and supportive team working at the heart of student life at Oxford. This role offers the opportunity to make a direct, meaningful impact on students’ academic experiences and wellbeing.
Contract type: Permanent (subject to 6-month probationary period)
Working hours and location: 22.5 hours per week (0.6 FTE) worked during core office hours of Monday-Friday 9am-5pm. To be worked across a minimum of 4 days. We expect staff to be on-site up to 100% of the week during full term time and a minimum 60% of the week during vacation periods – dependent on service needs.
Salary: £19,779 actual salary for 0.6FTE (based on a full-time equivalent salary of £32,966)
How to apply: Please visit our website for details on how to apply: Advice Caseworker
Closing Date: 9am, Tuesday 26th May
Interviews: w/c 1st June
Oxford SU is committed to ensuring our workforce reflects the diversity of the world and community we’re based in. We positively encourage applications from all individuals irrespective of their gender, age, home country, ethnic background, sexuality, religious beliefs or disability.
Student Advice Caseworker — Make a Real Impact in Oxford employer: Oxford University Students' Union
Oxford SU is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of students. With a focus on professional development and a commitment to diversity, you'll be part of a dedicated team that values empathy and collaboration, all while working in the vibrant setting of Oxford. This role not only allows for meaningful engagement with students but also provides opportunities for personal growth and contribution to policy insights.
Contact Detail:
Oxford University Students' Union Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Advice Caseworker — Make a Real Impact in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oxford SU on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to casework and student support. We recommend role-playing with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Tip Number 3
Show your passion for student welfare during the interview. Share personal experiences or insights that highlight your empathy and understanding of the challenges students face. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Oxford SU.
We think you need these skills to ace Student Advice Caseworker — Make a Real Impact in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Student Advice Caseworker. Use specific examples that showcase your skills in providing advice and managing sensitive situations.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Avoid jargon and explain any complex information simply, just like you would when advising a student.
Highlight Empathy and Professionalism:We want to see your ability to balance empathy with professionalism. Share experiences where you've supported individuals through challenging times while maintaining clear boundaries.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and allows you to check out more about the role and our team.
How to prepare for a job interview at Oxford University Students' Union
✨Know Your Stuff
Familiarise yourself with the collegiate University procedures and policies relevant to the role. Being able to discuss specific cases or examples where you’ve provided advice in complex situations will show your understanding and experience.
✨Show Empathy and Professionalism
Prepare to demonstrate your ability to balance empathy with professionalism. Think of scenarios where you’ve supported someone through a tough time, and be ready to share how you maintained clear boundaries while being supportive.
✨Organise Your Thoughts
Since this role involves managing a caseload, practice articulating how you prioritise tasks and manage your time effectively. Use examples from past experiences to illustrate your organisational skills and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges faced by the Advice Caseworker. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
