At a Glance
- Tasks: Support Oxford students through academic and personal challenges with tailored advice.
- Company: Join Oxford SU, a supportive team at the heart of student life.
- Benefits: Permanent role with flexible hours and a meaningful impact on student wellbeing.
- Other info: Embrace diversity and inclusivity in a dynamic work environment.
- Why this job: Make a real difference in students' lives while developing your professional skills.
- Qualifications: Experience in providing advice and strong communication skills required.
The predicted salary is between 32966 - 32966 £ per year.
Make a real difference to Oxford Students. Oxford SU is looking for an impartial, non-judgemental, professional Advice Caseworker to support students through complex academic and personal challenges. You’ll provide clear, person-centred advice on issues such as academic appeals, complaints, misconduct and wellbeing concerns, helping students to understand their options and feel confident navigating collegiate University processes.
What you’ll do:
- Manage a caseload of student enquiries from first contact to resolution
- Provide tailored advice on collegiate University procedures
- Support students with statements, meetings and hearings
- Maintain accurate and confidential records
- Spot trends and contribute to policy insights
What you’ll bring:
- Experience providing advice or casework support in complex or sensitive situations
- Strong organisational skills and experience managing a caseload
- Excellent written and verbal communication skills, with the ability to explain complex information clearly
- A high level of empathy, professionalism and attention to detail
- The ability to interpret and apply regulations and policies
You’ll thrive in this role if you are:
- Calm and supportive under pressure
- Able to balance empathy with clear professional boundaries
- Proactive and collaborative, with a strong sense of initiative
- Committed to delivering an inclusive, non-judgemental service
Why Join Us?
You’ll be part of a small, high-performing and supportive team working at the heart of student life at Oxford. This role offers the opportunity to make a direct, meaningful impact on students’ academic experiences and wellbeing.
Contract type: Permanent (subject to 6-month probationary period)
Working hours and location: 22.5 hours per week (0.6 FTE) worked during core office hours of Monday-Friday 9am-5pm. To be worked across a minimum of 4 days. We expect staff to be on-site up to 100% of the week during full term time and a minimum 60% of the week during vacation periods – dependent on service needs.
Salary: £19,779 actual salary for 0.6FTE (based on a full-time equivalent salary of £32,966)
How to apply: Please visit our website for details on how to apply: Advice Caseworker
Closing Date: 9am, Tuesday 26th May
Interviews: w/c 1st June
Oxford SU is committed to ensuring our workforce reflects the diversity of the world and community we’re based in. We positively encourage applications from all individuals irrespective of their gender, age, home country, ethnic background, sexuality, religious beliefs or disability.
Advice Caseworker in Oxford employer: Oxford University Students' Union
Oxford SU is an exceptional employer, offering a supportive and inclusive work environment where you can make a tangible difference in the lives of students. As part of a dedicated team, you'll have the opportunity to develop your skills in a meaningful role while enjoying flexible working hours and a commitment to employee wellbeing. Join us in fostering a positive impact on the academic experiences and personal growth of Oxford students.
Contact Details:
Oxford University Students' Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Advice Caseworker in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former Advice Caseworkers at Oxford SU on LinkedIn or through mutual contacts. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to casework and student support. Role-play with a friend to boost your confidence and refine your responses, making sure you highlight your empathy and organisational skills.
✨Tip Number 3
Showcase your passion for student welfare! During interviews, share specific examples of how you've supported others in complex situations. This will demonstrate your commitment to providing non-judgemental advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive team at Oxford SU.
We think you need these skills to ace Advice Caseworker in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Advice Caseworker. Use specific examples that showcase your skills in providing advice and managing sensitive situations.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Avoid jargon and explain any complex information in a straightforward way, just like you would when advising students.
Highlight Empathy and Professionalism:We want to see your ability to balance empathy with professionalism. Share experiences where you've supported individuals through challenging times while maintaining clear boundaries and a non-judgemental approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can get back to you promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oxford University Students' Union
✨Know Your Stuff
Familiarise yourself with the collegiate University procedures and policies relevant to the role. Being able to discuss specific cases or examples where you’ve successfully navigated similar challenges will show your expertise and readiness for the position.
✨Show Your Empathy
As an Advice Caseworker, empathy is key. Prepare to share experiences where you've supported individuals through tough situations. Highlight how you balanced professionalism with compassion, as this will resonate well with the interviewers.
✨Organise Your Thoughts
With strong organisational skills being a must-have, practice articulating how you manage a caseload effectively. Use examples that demonstrate your ability to prioritise tasks and maintain accurate records, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of cases you might encounter. This shows your genuine interest in the role and helps you gauge if the environment aligns with your values and work style.
