At a Glance
- Tasks: Lead the transformation of customer experiences for test takers and institutions.
- Company: Join Oxford University Press, a leader in educational resources.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation in EdTech.
- Why this job: Shape a customer-centred culture and make a real impact in education.
- Qualifications: Experience in customer experience strategy and collaboration across teams.
The predicted salary is between 60000 - 80000 £ per year.
Oxford University Press is seeking a Customer Experience Lead for Oxford English Assessment to transform the end‑to‑end journey for test takers, Test Centres, and Recognising Institutions.
This senior role will shape a customer‑centred culture and unify CX strategy across the organisation.
In collaboration with Product, Global Operations, and Sales & Marketing, you will map journeys, establish insights, and define a customer promise.
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We think you need these skills to ace Strategic CX Lead — EdTech & Education (Hybrid) in Oxford
Customer Experience Strategy
Journey Mapping
Collaboration
Insight Generation
Customer-Centred Culture
Stakeholder Engagement
Communication Skills
