At a Glance
- Tasks: Transform the customer journey for test takers and institutions through strategic insights.
- Company: Leading educational publisher with a focus on customer experience.
- Benefits: Hybrid working, private medical insurance, and management bonus.
- Other info: 12-month fixed term contract with opportunities for professional growth.
- Why this job: Make a real difference in customer experience while shaping a customer-centred culture.
- Qualifications: Experience in customer experience strategy and strong collaboration skills.
The predicted salary is between 42000 - 84000 £ per year.
A leading educational publisher is seeking a Customer Experience Lead to transform the customer journey for test takers, centres, and institutions. This role involves developing a customer-centred culture and strategy, engaging cross-functional teams, and implementing improvement requirements based on customer insights.
The position is based in Oxford with a hybrid working policy, offering a 12-month fixed term contract and comprehensive benefits including private medical insurance and a management bonus.
Senior Customer Experience Lead - CX Strategy & Transformation in Oxford employer: Oxford University Press
As a leading educational publisher based in Oxford, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working policy allows for flexibility, while our comprehensive benefits package, including private medical insurance and management bonuses, ensures that our team members feel valued and supported in their roles. Join us to make a meaningful impact on the customer journey and be part of a forward-thinking organisation dedicated to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Lead - CX Strategy & Transformation in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the company's customer experience strategy. Dive into their website and social media to get a feel for their culture and values. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, use specific instances where you've transformed customer journeys or improved customer satisfaction. Numbers and outcomes speak volumes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows you’re proactive and engaged!
We think you need these skills to ace Senior Customer Experience Lead - CX Strategy & Transformation in Oxford
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for transforming customer journeys shine through. We want to see how you can bring a customer-centred culture to life, so share specific examples of your past experiences that highlight your commitment to improving customer experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to align with the job description. We’re looking for someone who understands the nuances of CX strategy and transformation, so use relevant keywords and phrases from the job listing to demonstrate your fit for the role.
Engage with Cross-Functional Teams:Highlight your experience in collaborating with different teams. We value teamwork at StudySmarter, so mention any cross-functional projects you've been involved in and how you’ve successfully engaged others to drive customer insights and improvements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Oxford University Press
✨Know the Customer Journey
Familiarise yourself with the customer journey specific to test takers, centres, and institutions. Understand the pain points and opportunities for improvement. This will help you demonstrate your knowledge of customer experience and how you can contribute to transforming it.
✨Showcase Your Cross-Functional Collaboration Skills
Prepare examples of how you've successfully engaged cross-functional teams in previous roles. Highlight your ability to work collaboratively to implement customer-centred strategies. This will show that you can effectively lead and inspire others towards a common goal.
✨Bring Customer Insights to the Table
Be ready to discuss how you've used customer insights to drive improvements in past projects. Share specific metrics or feedback that influenced your decisions. This will illustrate your data-driven approach and commitment to enhancing the customer experience.
✨Embrace the Company Culture
Research the educational publisher's values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering a customer-centred culture. This will show that you're not just a fit for the role, but also for the company as a whole.
