At a Glance
- Tasks: Deliver top-notch service and manage customer relationships in music publishing.
- Company: Join the renowned Oxford University Press with a focus on music.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Collaborate with a dynamic team and enjoy a vibrant work culture.
- Why this job: Make a real impact in the music industry while enhancing customer experiences.
- Qualifications: Experience in customer success and strong relationship management skills.
The predicted salary is between 35000 - 45000 € per year.
Oxford University Press is looking for an experienced Customer Success Manager to join the music publishing team. The role requires delivering excellent service across print and digital revenue streams, managing customer relationships, and supporting onboarding of new business. You will collaborate closely with Business Development Managers while owning and optimizing Salesforce to enhance data accuracy and efficiency.
Key responsibilities include:
- Ensuring high customer satisfaction
- Maintaining relationships with customers
- Actively supporting digital onboarding
A hybrid working policy applies, requiring a minimum of 2 days per week on-site in Oxford.
Music Publishing Customer Success Manager — Hybrid (Oxford) employer: Oxford University Press
Oxford University Press is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the music publishing team. With a strong commitment to employee growth, you will have access to professional development opportunities while enjoying the flexibility of a hybrid working model in the vibrant city of Oxford. Join us to make a meaningful impact in customer success and be part of a prestigious institution dedicated to excellence in education and publishing.
StudySmarter Expert Advice🤫
We think this is how you could land Music Publishing Customer Success Manager — Hybrid (Oxford)
✨Tip Number 1
Network like a pro! Reach out to people in the music publishing industry, especially those at Oxford University Press. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer success achievements. This will help us see how you can deliver excellent service and maintain strong customer relationships.
✨Tip Number 3
Get familiar with Salesforce! Brush up on your skills with this tool, as it’s key for optimising data accuracy and efficiency. We want to know you can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Music Publishing Customer Success Manager — Hybrid (Oxford)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant experience in music publishing or customer relationship management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about music publishing and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Salesforce Skills:Since managing Salesforce is key for this role, don’t forget to mention any experience you have with it. If you've optimised data accuracy or improved efficiency in previous roles, we want to hear about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford University Press
✨Know Your Music Publishing
Make sure you brush up on the latest trends in music publishing and how they impact customer success. Being able to discuss specific examples of how you've enhanced customer satisfaction in this field will show your expertise and passion.
✨Master Salesforce
Since you'll be optimising Salesforce, it’s crucial to demonstrate your familiarity with the platform. Prepare to discuss how you've used Salesforce in previous roles to improve data accuracy and efficiency, and think of ways you could apply that knowledge here.
✨Showcase Your Relationship Skills
Customer relationships are key in this role, so come prepared with examples of how you've successfully managed client relationships in the past. Highlight any strategies you've used to maintain high customer satisfaction and how you’ve handled challenging situations.
✨Be Ready for Hybrid Work Questions
With a hybrid working policy in place, be prepared to discuss how you manage your time and productivity when working remotely. Share your strategies for staying connected with team members and customers while working from home, as well as your commitment to being on-site in Oxford.
