At a Glance
- Tasks: Triage issues and perform root cause analysis for publishing platforms.
- Company: Join Oxford University Press, a leader in educational publishing.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional development opportunities.
- Other info: Be part of a culture focused on continual service improvement and teamwork.
- Why this job: Make a difference in publishing tech support while collaborating with talented teams.
- Qualifications: Experience with ServiceNow, JIRA, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Oxford University Press is seeking a Service Analyst to triage issues, perform root cause analysis, and deliver BAU changes across publishing platforms. You will work with ServiceNow and JIRA, collaborating with platform developers and internal teams to meet customer expectations and maintain service levels.
This hybrid role sits in Product Operations and involves embedding continual service improvement, coaching colleagues, documenting knowledge, and coordinating with a strategic technology.
Hybrid Service Analyst — Publishing Tech Support in Oxford employer: Oxford University Press
Oxford University Press is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Oxford. With a commitment to employee growth, the company provides ample opportunities for professional development and a competitive salary, all within a supportive hybrid working environment that values work-life balance.
