At a Glance
- Tasks: Shape and deliver CRM strategy while enhancing tools and data for sales and marketing teams.
- Company: Join a leading educational publisher with a commitment to innovation and inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension contribution.
- Other info: Hybrid working policy with opportunities for career growth and active employee networks.
- Why this job: Make a real impact on customer relationships and drive business success in a dynamic environment.
- Qualifications: Experience with CRM platforms, strong analytical skills, and project management expertise.
The predicted salary is between 40000 - 50000 £ per year.
The CRM and Data Manager is responsible for shaping and delivering the CRM strategy, while overseeing the related capabilities, tools and data for OUP’s UK and International Education business. The role ensures that the sales and marketing teams are equipped with the right tools and data to maximise sales opportunities, build excellent customer relationships, and grow customer lifetime value.
Duties of the role will include:
- Develop and implement the divisional CRM roadmap strategy in line with business strategy, delivering ongoing CRM improvements to enable sales and marketing teams to support them to achieve business objectives and targets.
- Collaborate with the Marketing and Sales teams to improve the quality of sales and marketing data in CRM and provide best practice on data usage and maintenance.
- Work closely with development teams to ensure timely and high-quality delivery of new features, making sure they meet the defined requirements and customer expectations.
This is a 12-month fixed term contract with the possibility of extension. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
To be successful in this role, you will ideally have/be:
- Proven experience of managing and enhancing CRM platforms, data integrations, and marketing automation systems within a B2B environment.
- Strong background in working with CRM solutions, marketing automation, and customer journey management tools.
- Experience in lead generation and customer acquisition, engagement and retention.
- Excellent project management skills, with a track record of delivering successful outcomes.
- Ability to translate customer and business need into effective solutions.
- Strong analytical skills and experience in using business insight tools, such as PowerBI, to interpret, interrogate, and share data.
- Ability to communicate effectively, work successfully in a team and drive teamwork.
- Sound understanding of GDPR requirements and best practice to manage personal data compliantly.
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
CRM and Data Manager in Oxford employer: Oxford University Press
At OUP, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises work/life balance and employee well-being. With a generous benefits package including 25 days of holiday, a strong pension contribution, and opportunities for professional growth, our Oxford office fosters collaboration and innovation in the field of education. Join us to be part of a diverse team dedicated to making a meaningful impact in the lives of learners worldwide.
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We think this is how you could land CRM and Data Manager in Oxford
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We think you need these skills to ace CRM and Data Manager in Oxford
Some tips for your application 🫡
Highlight Your Data Projects:When applying for a temporary data science role at Oxford University Press, make sure to showcase any relevant projects you've worked on. Whether it's a personal project, an academic undertaking, or contributions to an open-source initiative, detailing these experiences can really set you apart and demonstrate your practical skills.
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Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Oxford University Press, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
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How to prepare for a job interview at Oxford University Press
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For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Oxford University Press.
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Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Oxford University Press.
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Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Oxford University Press.
