At a Glance
- Tasks: Deliver top-notch service and manage customer relationships in music publishing.
- Company: Join the renowned Oxford University Press with a focus on music.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on digital innovation.
- Why this job: Make a real difference in customer success while working with a passionate team.
- Qualifications: Experience in customer success and strong relationship management skills.
The predicted salary is between 35000 - 45000 € per year.
Oxford University Press is looking for an experienced Customer Success Manager to join the music publishing team. The role requires delivering excellent service across print and digital revenue streams, managing customer relationships, and supporting onboarding of new business. You will collaborate closely with Business Development Managers while owning and optimizing Salesforce to enhance data accuracy and efficiency.
Key responsibilities include:
- Ensuring high customer satisfaction
- Maintaining relationships with customers
- Actively supporting digital onboarding
A hybrid working policy applies, requiring a minimum of 2 days per week on-site in Oxford.
Music Publishing Customer Success Manager — Hybrid (Oxford) employer: Oxford University Press
Oxford University Press is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the music publishing team. With a strong commitment to employee growth, you will have access to professional development opportunities while enjoying the flexibility of a hybrid working model in the vibrant city of Oxford. Join us to make a meaningful impact in customer success and be part of a prestigious institution dedicated to excellence in education and publishing.
StudySmarter Expert Advice🤫
We think this is how you could land Music Publishing Customer Success Manager — Hybrid (Oxford)
✨Tip Number 1
Network like a pro! Reach out to people in the music publishing industry, especially those at Oxford University Press. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer success achievements. This will help us see how you can deliver excellent service and manage relationships effectively.
✨Tip Number 3
Get familiar with Salesforce! Brush up on your skills with this tool, as it’s key for optimising data accuracy and efficiency. We love candidates who can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer success.
We think you need these skills to ace Music Publishing Customer Success Manager — Hybrid (Oxford)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant experience in music publishing or customer relationship management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about music publishing and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Salesforce Skills:Since managing Salesforce is key for this role, mention any experience you have with it. If you've optimised data accuracy or improved efficiency in previous roles, we want to hear about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford University Press
✨Know Your Music Publishing
Make sure you brush up on the music publishing industry and Oxford University Press specifically. Understand their products, services, and how they engage with customers. This knowledge will help you demonstrate your passion and fit for the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or improved customer satisfaction. Be ready to discuss how you can apply these skills to enhance the customer experience at Oxford University Press.
✨Familiarise Yourself with Salesforce
Since you'll be optimising Salesforce, it’s crucial to have a good grasp of its functionalities. If you have experience with CRM systems, be prepared to discuss how you've used them to improve data accuracy and efficiency in previous roles.
✨Embrace the Hybrid Work Model
Understand the hybrid working policy and be ready to discuss how you can effectively collaborate with the team both on-site and remotely. Highlight your adaptability and any previous experience working in a hybrid environment to show you're a great fit for this role.
