At a Glance
- Tasks: Deliver top-notch customer service via phone, email, chat, and social media.
- Company: Join a dynamic team at OUP focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension contribution.
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 28800 - 42000 £ per year.
As a Customer Service Assistant, you'll be at the heart of delivering a high-quality, customer-focused experience across multiple channels, including phone, email, live chat, social media, and our online platforms. Joining one of our five customer service teams, you'll ensure exceptional service within defined service levels by providing efficient, accurate pre- and post-sales support.
Key responsibilities include:
- Responding to customer enquiries
- Serving as the first point of contact for technical assistance with online products and subscriptions
- Processing orders using systems like SAP and Advantage
- Working toward personal productivity targets
- Developing strong relationships with internal stakeholders
- Identifying opportunities for continuous improvement
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving - including navigating and troubleshooting within our platforms - and is passionate about delivering excellent service. This is a full-time role (35 hours per week) working Monday - Friday between 08:00 - 18:00, hours to be agreed. We operate a hybrid working policy that requires a minimum of 2 days per week in the Kettering office.
We are looking for someone who thrives in a customer-focused environment and takes pride in delivering exceptional service. You will be passionate about making a difference for customers, bring a positive attitude, a willingness to learn, and a proactive approach to continuous improvement. With strong communication skills, both written and verbal, you should be able to easily build rapport with customers and colleagues. You will have an eye for detail, be confident navigating multiple digital products, apps, and websites, and the ability to learn new systems and processes quickly. Experienced in troubleshooting customer service issues, ideally within an office-based environment, you're organised, self-motivated, and adaptable, ready to embrace change and work effectively in a hybrid setting. Collaborative and inquisitive, you enjoy solving problems efficiently and contributing as a supportive team player.
We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Customer Service Assistant in Kettering employer: Oxford University Press
At OUP, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Customer Service Assistant in Kettering, you'll enjoy a hybrid working policy, generous holiday allowance, and opportunities for personal growth within a collaborative team environment. Our commitment to diversity and continuous improvement ensures that every employee can thrive while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Kettering
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the customer service world.
We think you need these skills to ace Customer Service Assistant in Kettering
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application and give examples of how you've effectively communicated with customers or colleagues in the past.
Demonstrate Problem-Solving Abilities:We love a good problem-solver! In your application, share specific instances where you've successfully navigated challenges or resolved customer issues. This will show us that you’re ready to tackle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Oxford University Press
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities, such as responding to enquiries and troubleshooting online products. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated with customers in the past. Whether it's through phone, email, or live chat, be ready to discuss specific situations where you resolved issues or built rapport.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you successfully navigated customer service challenges. Be prepared to share these stories, highlighting your problem-solving skills and how you approached each situation. This will show that you're proactive and capable of handling the fast-paced environment.
✨Emphasise Your Adaptability
In a hybrid working environment, adaptability is key. Share experiences where you've had to adjust to new systems or processes quickly. This will reassure the interviewers that you're ready to embrace change and thrive in their dynamic setting.
