Global Assessment Operations Director

Join us in transforming English Language Assessment at Oxford University Press (OUP). We are on an ambitious journey to develop and grow our assessment business, aiming to become a global leader in the field, delivering innovative, high-quality tests that set new standards in the industry.

The world of English language assessment is changing. Digital transformation, AI-driven solutions, and evolving learner needs are redefining how tests are designed, delivered, and recognised. This has created the opportunity for OUP to lead, innovate, and shape the next generation of English language testing at scale.

We are assembling a team of experts in assessment, product, technology, operations, research, and commercial growth to take this business to the next level. This is your chance to:

• Make a real impact – you won’t be joining a business that’s maintaining the status quo. You’ll be shaping it. Your expertise will directly influence strategy, innovation, and execution.
• Lead transformation – we are creating something bold and ambitious, combining the strength of OUP’s legacy with the agility of a high-growth business.
• Innovate at the forefront of assessment – work with cutting-edge AI, digital testing, and next-generation assessment models to enhance how people learn and prove their English proficiency.

As a department of the University of Oxford, we are guided in everything we do by our mission; we re-invest in our publishing and our assessment to have a positive impact on our international community of English language learners.

About the Role: Oxford University Press is seeking a highly strategic and execution-focused Global Assessment Operations Director to drive efficiency, scalability, and innovation in our rapidly growing English language assessment business. The role will oversee the end-to-end assessment operation, ensuring seamless execution across different functions, and enabling expansion into new markets. It will drive transformation by leveraging automation & AI-driven efficiencies, streamlining global processes, and embedding continuous improvement to ensure efficient and cost-effective processes and systems.

The Global Assessment Operations Director will lead a high-performing team, managing regional and functional leads to drive operational excellence at scale, whilst ensuring close alignment with sales strategies. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You: Proven experience leading global operations and driving global-scale operational excellence in digital assessments. Strong expertise and experience in large-scale digital transformations and automation. Experience managing complex, multi-regional operations, with a focus on standardization and efficiency. Demonstrated ability to lead large teams, ensuring high performance and collaboration. Excellent knowledge of test security, compliance, delivery models and quality control in high-stakes assessment delivery. Strong collaboration and stakeholder engagement skills, with experience working cross-functionally. Experience leading AI-driven process automation. Experience leading AI-driven test content production.

We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of private medical insurance, a car/allowance, and a discretionary annual management bonus.