At a Glance
- Tasks: Support universities by maximising value from digital products and enhancing learning experiences.
- Company: World's largest university press, dedicated to academic excellence and community impact.
- Benefits: 25 days holiday, flexible working, pension contributions, and sales bonuses.
- Other info: Hybrid working policy with opportunities for professional growth and active employee networks.
- Why this job: Make a measurable impact in education while building valuable relationships.
- Qualifications: Experience in customer-facing roles, strong presentation skills, and awareness of higher education trends.
The predicted salary is between 35000 - 45000 £ per year.
We are the world’s largest university press.
That means we serve the academic community as no other publisher can.
We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide.
The goal is impact.
Together with our academic communities, we curate and seamlessly connect ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship.
And because we are a part of the academic community and guided in everything we do by our mission, we re‑invest in our people, our publishing, and the world‑leading research institution of which we are part.
About the Role
We’re looking for a Digital Engagement Consultant to join our Higher Education team, supporting universities across the UK and EMEA.
In this customer‑facing role, you will be the trusted post‑sales partner for our institutional customers, ensuring they achieve maximum value from our digital products, including Trove, SQE and e‑books.
From onboarding and training to driving engagement and adoption, you will play a vital role in helping educators and students get the most from our solutions.
As the digital product expert, you will work closely with lecturers, module leaders and course designers to personalise and optimise digital learning experiences.
You’ll deliver engaging virtual and face‑to‑face training sessions, support product launches, analyse usage data to identify opportunities and risks, and provide valuable customer insights to Sales, Product and Marketing teams.
Acting as a key liaison between customers and internal stakeholders, you’ll help resolve issues, influence product improvements, and promote best practice to increase satisfaction, retention and usage across our Higher Education customer base.
This is an exciting opportunity for a proactive and relationship‑driven professional who enjoys building partnerships, solving problems and making a measurable impact.
Success in this role will be demonstrated through improved customer engagement, increased product adoption, contribution to revenue growth, and high levels of customer satisfaction.
If you thrive in a collaborative environment, are confident presenting to academic audiences, and are motivated by helping customers succeed, we’d love to hear from you.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
- Demonstrable experience in a customer facing role, ideally in sales, customer success, training or education.
- Strong presentation and public speaking skills.
- Can demonstrate initiative, diligence, customer centric mindset and willingness to learn.
- Strong relationship‑building skills with the ability to establish rapport with customers and stakeholders.
- Awareness of Higher Education trends, challenges and hierarchical structures.
- Able and willing to spend up to 20% of time traveling to internal sales meetings and external customer visits as required or needed.
- Software or digital platform demonstration experience.
- Teaching or training experience.
- Sales and/or marketing experience in publishing industry.
We care about work/life balance here at OUP.
With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3 days) and a 35‑hour working week.
We are open to discussing flexibility in respect to working patterns, dependent on role.
We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a sales bonus.
Please see our Rewards and Recognition page for more information.
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Digital Engagement Consultant employer: Oxford University Press
Oxford University Press is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Oxford. With a commitment to employee growth, the company provides ample opportunities for professional development and a competitive salary, all within a supportive hybrid working environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Engagement Consultant
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Oxford University Press looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital Engagement Consultant at Oxford University Press, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital Engagement Consultant
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Oxford University Press, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Oxford University Press and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Oxford University Press
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Oxford University Press might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Oxford University Press.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
