Digital Content Controller (Fixed Term Contract)

We are looking for a Digital Content Controller to join our Publishing team. The role involves resolving queries and providing training and support as needed, evaluating monthly supplier quality reporting, and fostering ongoing improvements in performance. You will collaborate with other teams, stakeholders, and suppliers to troubleshoot and resolve content errors and queries that are varied in nature, relying on analysis and experience to inform solutions.

Your responsibilities will include:

• Managing expectations of diverse stakeholder groups through challenging issues, including situations where consensus on next steps may not be immediate or where clarification on technical matters may be required.
• Performing or assessing root cause analysis and proactively addressing recurring issues with suppliers and internal stakeholders to ensure appropriate solutions are implemented.
• Managing new journal launches and transitions of journals to and from other publishers, including content conversions, data rework, and taxonomies.
• Managing content feeds to third parties and data provision for licensing partners.
• Ensuring the quality of digital content by helping to define standards, maintain QA tools and procedures, and manage supplier production processes, documentation, and feedback.
• Working with the Content Engineers to update TCI and QA rules for assigned products, including dissemination to appropriate stakeholders.
• Contributing subject matter expertise to large-scale digital content developments such as platform migrations and the introduction of new technology and tools, as well as ongoing continuous improvement projects.
• Project managing content migrations, conversions, and content tool testing.
• Preparing and maintaining process documentation.
• Maintaining version of record for all assigned products by ensuring digital content is archived in appropriate content management systems.

This is a 12-month fixed term contract. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You

To be successful in this role, you will ideally have/be:

• Excellent organizational, problem-solving, and time-management abilities.
• Excellent communication skills, particularly the ability to explain technical information to a non-technical audience.
• A high degree of literacy and attention to detail.
• Experience directing and supporting third party typesetting and digitization suppliers.
• Experience using content management systems/tools.
• Experience of working in a digital publishing environment.
• Knowledge of digital content data models and DTDs.
• Experience of working with HTML, XML, and XSLT or other data transformations.
• Experience using tools for QA and validation of data, e.g., parsing tools for XML.
• Experience of managing successful digital projects.
• Experience of working with bug tracking systems.

We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3 days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on the role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment.

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

In the region of £34,000 dependent on skills and experience.