Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer operations and support the Customer Success team in a dynamic environment.
- Company: Join Oxford University Press, the world's largest university press, dedicated to academic excellence.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension contribution.
- Why this job: Make a real impact in the academic community while developing your career.
- Qualifications: Experience in business administration and familiarity with CRM platforms like Salesforce.
- Other info: Be part of a supportive culture with active employee networks and growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
We are the world’s largest university press. That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide. The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship. And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world-leading research institution of which we are part.
About the Role
- We are seeking a highly motivated and detail-oriented individual to track renewals, as appropriate.
- Manage record keeping for all contract-related correspondence and documentation.
- Ensure that contractual status is correctly represented and maintained in all internal systems such as Oxford Share, Salesforce, and the Asset Tracker.
- Timely qualification of sales leads, booking meetings and relevant follow up.
- Oversee the customer operational process.
- Updating the CRM and relevant internal systems to reflect customer purchases and future communications.
- Serve as the main point of contact for Customer Success team on process, operations and enabling matters.
- Support the team on understanding and operating under the Customer Success processes and OUP control framework.
- Be the primary relationship owner with internal OUP departments regarding Customer Success matters, including Product, Sales, Finance, Tax and Compliance.
- Support the Customer Experience Manager with financial projections for the Customer Success and Sales teams, including analytics of revenue status and deals pipeline.
- Ensure that processes are followed and improved upon and communicate updated processes to the wider teams.
- Make recommendations for continuous improvement and work with teams to implement them.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
- Experience of business administration in a large complex organization.
- Demonstrable track record in organization, time management and attention to detail.
- Ability to manage multiple, ongoing tasks with tight deadlines.
- Ability to work independently when liaising with internal and external parties.
- Experience with Salesforce or a similar Customer Relationship Management platform.
- Contract Management Experience with Stripe or similar payment processing platforms.
- Experience in financial operations or financial administration including order processing, invoice or payment processing accounting or financial reporting.
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
Customer Success Operations Manager employer: Oxford University Press
Contact Detail:
Oxford University Press Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oxford University Press on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just about the skills but that you genuinely care about their mission in the academic community. It’ll make you stand out!
✨Tip Number 3
Practice your answers to common interview questions, especially around customer success and operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep it relevant to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Operations Manager role. Highlight your relevant experience in business administration and any specific skills that match the job description, like your familiarity with Salesforce or contract management.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, be sure to demonstrate this in your application. Use clear formatting, check for typos, and ensure all information is accurate. This will show us that you can manage multiple tasks effectively.
Highlight Your Teamwork Skills: We value collaboration at StudySmarter, so make sure to mention any experiences where you've worked closely with teams or departments. This could include how you’ve supported others in achieving goals or improved processes together.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Oxford University Press
✨Know Your Customer Success Processes
Familiarise yourself with the key processes and frameworks that underpin customer success operations. Be ready to discuss how you can improve these processes and share examples from your past experiences.
✨Showcase Your CRM Skills
Since experience with Salesforce or similar platforms is crucial, prepare to talk about your proficiency with these tools. Bring specific examples of how you've used CRM systems to manage customer relationships and track renewals effectively.
✨Demonstrate Attention to Detail
In this role, attention to detail is paramount. Prepare to discuss situations where your meticulousness has led to successful outcomes, especially in contract management or financial operations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in customer success operations. Think of examples where you've had to manage multiple tasks under tight deadlines and how you prioritised effectively.