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- Tasks: Provide essential admin support to the ward team and ensure smooth patient care.
- Company: Join Oxford University Hospitals NHS Foundation Trust, a leading NHS teaching trust.
- Benefits: Gain valuable experience in healthcare while contributing to compassionate patient care.
- Why this job: Make a real difference in patients' lives and work in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a team that values compassion, respect, and excellence.
The predicted salary is between 24000 - 36000 £ per year.
To provide comprehensive and confidential administrative and clerical support to the ward team in accordance with the departmental and Trust standards. To keep a well organised ward and ensure all relevant systems and processes are kept up to date to ensure smooth patient care from admission to discharge. To provide support and guidance to all colleagues internally and externally in a professional and informed manner.
Main duties of the job
- Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.
- Assist patients who may wish to claim expenses.
- Print off theatre lists and maintain ward diaries.
- Book and track medical records.
- Maintain an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.
- Liaise with other departments and hospitals to obtain medical records for authorised users and file reports in the medical record.
- Undertake other admin duties including managing post filing, photocopying and ordering stationery to ensure the smooth running of the ward.
- Maintain adequate stocks of stationery.
- Collect personal and confidential information from patients or relatives in order to complete the admissions process, including assignment to correct consultant, and ensure patient admissions, attendances, discharges and transfers are recorded in a timely manner on the patient administration system.
- Ensure adherence with the Data Protection Act and Trust procedures in respect of the patient record.
- To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred.
Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. We pledge zero tolerance for inappropriate sexual behaviour and commit to a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Ward Clerk in Oxford employer: Oxford University Hospitals
Contact Detail:
Oxford University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk in Oxford
✨Tip Number 1
Get to know the ward! If you can, visit the hospital beforehand to familiarise yourself with the environment. This will help you feel more comfortable and confident during your interview.
✨Tip Number 2
Practice your communication skills. As a Ward Clerk, you'll be the first point of contact for patients and staff. Role-play common scenarios with a friend to boost your confidence in handling queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in previous roles. This could be anything from managing schedules to maintaining filing systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Oxford University Hospitals NHS Foundation Trust.
We think you need these skills to ace Ward Clerk in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Ward Clerk. We want to see how you can contribute to our values of compassion and excellence!
Showcase Your Communication Skills: As a Ward Clerk, you'll be the first point of contact for patients and staff. Use your application to demonstrate your strong communication skills and ability to handle queries professionally. We love seeing examples of this in action!
Highlight Organisational Skills: This role requires keeping everything organised and up-to-date. Share specific examples of how you've managed tasks or projects efficiently in the past. We appreciate candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oxford University Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key tasks like managing patient records and liaising with other departments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Compassion and Professionalism
Since the job revolves around patient care, be prepared to discuss how you would handle sensitive situations with compassion and professionalism. Think of examples from your past experiences where you’ve shown empathy or resolved conflicts effectively.
✨Prepare for Common Questions
Anticipate questions related to data protection, patient confidentiality, and your organisational skills. Practise your responses to these questions so you can articulate your thoughts clearly during the interview. It’s all about showing you can keep things running smoothly!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the Trust upholds its values. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
