Patient Pathway Administrator -Spinal Surgery in Oxford

About the Role

We are seeking to appoint a part-time Patient Pathway Administrator to join our friendly Spinal Surgery team working across the Nuffield Orthopaedic Centre and John Radcliffe Hospital sites. The post holder will work from the office.

Who We’re Looking For

• Ability to work in a high-paced environment and multitask
• Ability to handle frequent interruptions and reprioritise workload to respond to changing service needs
• Team player
• Proactive
• Enthusiastic
• Organised
• Committed to providing the best administration service possible

Responsibilities

• Act as a designated point of contact for the Consultants and clinic teams, alongside other Patient Pathway Administrators for the Spinal Surgery Team.
• Provide a full administration service to the Consultant team and manage the whole patient pathway in line with the Elective Access policy.
• Work closely with all staff to ensure compliance with referral-to-treatment (RTT) targets, intervening where necessary to expedite appointments or surgery to avoid breaches.
• Support patients under the Clinicians' care by administering relevant diagnostic investigations and expediting them in line with the diagnostic pathway and RTT pathway.
• Oversee all workflows in the admin team and provide an excellent cohesive service to both patients and colleagues.
• Work closely with each member of the admin team to understand their role and support them.
• Cover in times of leave and sick leave to ensure service continuity.
• Escalate potential issues to the Line Manager or Service Manager.

Previous applicants need not apply.