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- Tasks: Coordinate outpatient services, manage patient records, and book appointments efficiently.
- Company: Join Oxford University Hospitals NHS Foundation Trust, a leading NHS teaching trust.
- Benefits: Gain valuable experience in healthcare, with opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for delivering excellent patient experiences.
- Other info: Be part of a compassionate team dedicated to improving healthcare outcomes.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an Outpatient Booking Officer to join our team in ensuring the smooth coordination of outpatient services. You will manage patient tracking lists, book and validate appointments on EPR, and proactively monitor elective, RTT, and cancer pathways to prevent delays or breaches. This role is key to supporting clinicians, optimising clinic capacity, maintaining accurate patient records, and delivering a high-quality patient experience.
Main duties of the job
- Ensure accurate and comprehensive patient records and clinical details including outpatient referrals are added onto EPR in a timely manner, according to agreed standards, (the Trusts’ Elective Access Policy and Data Quality).
- Book appointments on EPR as per Trust procedures in line with the Trusts Elective Access Policy and ensure all referrals are clinically triaged within hours.
- Ensure that patients on ERS (Electronic Referral System) are given appointment dates in accordance with clinical priority and length of wait, and that patients on the ASI list are managed accordingly.
- Ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.
- Ensure that the patients’ week RTT pathway is correct on EPR before undertaking any changes.
- Be responsible for managing designated patient tracking lists (PTL) and attend weekly PTL meetings with the management teams.
- To ensure all clinician annual leave and changes in outpatient sessions are accurately recorded.
- Take a lead to resolve clinic cancellation issues by communicating with colleagues and arranging cover or alternative clinics where required.
- The post holder is expected to develop an understanding of the Trust Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes.
Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.
Outpatient Booking Officer in Oxford employer: Oxford University Hospitals
Contact Detail:
Oxford University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Booking Officer in Oxford
✨Tip Number 1
Get to know the Trust's values inside out! When you’re preparing for interviews, think about how your experiences align with their focus on compassion, respect, and excellence. We want to see that you can deliver compassionate excellence in your role.
✨Tip Number 2
Practice your Value Based Interviewing skills. Think of examples from your past where you’ve demonstrated the key values they’re looking for. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Network with current employees or join relevant online forums. This can give you insider knowledge about the role and the team dynamics. We love when candidates come in with a good understanding of the workplace culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Oxford University Hospitals NHS Foundation Trust.
We think you need these skills to ace Outpatient Booking Officer in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with patient records and appointment management. We want to see how your skills align with the role of Outpatient Booking Officer, so don’t hold back!
Showcase Your Attention to Detail: Since this role involves managing patient tracking lists and ensuring accurate records, it’s crucial to demonstrate your attention to detail. Use examples from your past experiences where you’ve successfully managed data or handled appointments.
Emphasise Teamwork Skills: This position requires collaboration with clinicians and management teams. Highlight any previous experiences where you worked effectively in a team setting, especially in healthcare or administrative roles. We love seeing how you contribute to a positive team environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Outpatient Booking Officer role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Oxford University Hospitals
✨Know the Trust's Values
Before your interview, take some time to familiarise yourself with the Trust's values of compassion, respect, learning, delivery, improvement, and excellence. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Master the Elective Access Policy
Understanding the Trust's Elective Access Policy is crucial for this role. Review the key points and be prepared to discuss how you would apply this knowledge in managing patient tracking lists and booking appointments. Showing that you can navigate these policies will impress your interviewers.
✨Prepare for Value Based Questions
Since the interview may involve Value Based Interviewing, think about specific situations where you've demonstrated the Trust's values in action. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your potential fit for the role.
✨Show Your Team Spirit
As an Outpatient Booking Officer, collaboration is key. Be ready to discuss how you've worked effectively within a team in the past, especially in resolving issues like clinic cancellations or managing patient pathways. Highlighting your teamwork skills will show that you're ready to contribute positively to the Trust's mission.
