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- Tasks: Provide a warm welcome and efficient reception service to patients and visitors.
- Company: Join the Oxford University Hospitals NHS Foundation Trust, a leading NHS teaching trust.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a difference by helping patients feel at ease during their visits.
- Qualifications: 5 GCSEs including English and Maths; IT skills and admin experience preferred.
- Other info: Be part of a compassionate team dedicated to delivering excellence in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy in Data Quality.
- Greet patients and visitors at reception in a helpful, polite and efficient manner.
- Check all demographic details for patients on arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality.
- Register patient\’s attendance on EPR in real-time.
- Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when supporting anxious patients and their relatives.
- Adhere to all of the Trusts Policies and Procedures.
- Book follow-up appointments accurately ensuring the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
Qualifications
- Good basic education qualifications (5 or more GCSEs including English and Maths Grade C or above) or equivalent qualifications.
- IT qualifications, EPR trained (training available), and administration experience.
- Ability to prioritise and work independently and as a team member.
- Competent computer skills.
- Desirable: NHS experience, previous experience in a similar role, alphabetic and numeric filing skills, ability to plan and coordinate work within an area of responsibility, reliable and organised paying attention to detail, good level of communication and interpersonal skills, organised, logical and flexible approach towards the role, excellent telephone manner.
About the Trust
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, with a focus on compassion, respect, learning, delivery, improvement and excellence.
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Receptionist - Band 2/3 Link Grade employer: Oxford University Hospitals NHS Foundation Trust
Contact Detail:
Oxford University Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Band 2/3 Link Grade
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a receptionist in a healthcare setting. This will help you speak confidently about how your skills match what they're looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and visitors, being able to convey information clearly and compassionately is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Don’t underestimate the power of a good first impression. When you get to the interview, be friendly and approachable. A warm smile and a polite greeting can go a long way in showing that you’re the right fit for the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and genuinely interested in joining our team at the Trust.
We think you need these skills to ace Receptionist - Band 2/3 Link Grade
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: As a receptionist, you'll be the first point of contact for patients and visitors. Use your application to demonstrate your excellent communication skills. Share examples of how you've handled enquiries or supported anxious individuals in the past.
Highlight Relevant Experience: If you've got NHS experience or have worked in similar roles before, make sure to mention it! We love seeing candidates who understand the environment and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Oxford University Hospitals NHS Foundation Trust!
How to prepare for a job interview at Oxford University Hospitals NHS Foundation Trust
✨Know the Trust Inside Out
Before your interview, take some time to research Oxford University Hospitals NHS Foundation Trust. Understand their values and how they deliver compassionate excellence. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Practise responding to common enquiries with empathy and professionalism. Role-play scenarios where you might need to handle anxious patients or difficult situations, so you feel prepared to demonstrate your tact and diplomacy during the interview.
✨Showcase Your IT Savvy
Since the role requires competent computer skills and familiarity with EPR systems, be ready to discuss any relevant experience you have. If you’ve used similar systems before, share specific examples of how you navigated them efficiently. If you haven’t, express your eagerness to learn and adapt quickly.
✨Highlight Your Organisational Skills
Being organised is key in this role. Prepare to talk about how you prioritise tasks and manage your time effectively. You could mention any past experiences where you successfully coordinated work or handled multiple responsibilities, showcasing your ability to stay reliable and detail-oriented under pressure.
