Student Services Officer

A fantastic opportunity to join a team dedicated to delivering the highest quality service to international summer school students. Start date: 1st March 2025 Working Pattern: Fixed Term (March – September 5th 2025) Reports to: Student Services Manager Job Type: Full-time, Seasonal Working Pattern: Fixed Term (March – September 5th 2025) We are recruiting for an outstanding professional with a focus on customer success, an eye for detail and a passion for delivering high-quality service, to join our fast-growing company. You’ll join our team on a full time, fixed term basis to provide key services to motivated students who are attending our residential summer courses in Oxford, Cambridge and London. Responsibilities Answering student and parent enquiries via email, telephone and videocall Administration related to student course changes, enrolments and payments Assist in the delivery of smooth and efficient airport transfers Complaint resolution Upkeep of CRM records About you You’re friendly and engaging with a strong work ethic You’re able to work effectively as part of a high performing team You can organise your tasks to efficiently deliver service excellence You’re comfortable negotiating and communicating clearly Essential skills or experiences: A strong and diplomatic written and verbal communicator Comfortable talking to students and parents from all over the world Proven ability to resolve complaints Excellent IT proficiency including Excel and/or Google sheets Confident performing basic mathematics Desirable skills or experiences: Understanding of the summer school industry and delivery standards Experience in a customer or student service role Familiarity with Salesforce or other CRM systems and collaborative tools like G Suite and Slack Familiar with delivering services to Executives, HNW individuals and families What is in it for you: Training and professional development 25 days annual leave (pro rata) Flexible and hybrid working within the operational needs of the role Excellent team culture with regular team socials throughout the year About us