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For Companies At a Glance
- Tasks: Be the go-to person for parents, keeping them updated on their child's summer experience.
- Company: Join Oxford Summer Courses, a vibrant community dedicated to enriching students' lives.
- Benefits: Enjoy a fixed-term role with a supportive team and the chance to make a real impact.
- Why this job: Connect with international families and help create unforgettable memories for students.
- Qualifications: Experience in customer service and strong communication skills are essential; second language is a plus.
- Other info: Work from late June to August 2025, with a fun, engaging environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Facilitate seamless communication between students and parents, ensuring everyone feels connected and informed.
About the role
Role type: Fixed term, Residential
Dates: For course dates between end of June and end of August 2025
Working pattern: Saturday to Saturday, 48 hours per week on a shift pattern, 1 day off per week.
Reports to: Course Director
As the Parent Liaison Officer, you will play a key role in supporting communication between Oxford Summer Courses and the parents of our international students, keeping them informed and reassured about their child’s experiences.
Main duties
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Parent Communication: Serve as the primary contact for parents of international students, providing timely updates and responses to their enquiries.
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Team Collaboration: Provide updates and insights on parent and agent communications with the on-site team, ensuring support for the student experience and making sure the Course Director maintains oversight.
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Agent coordination: Assist agents in arranging visits to see their students, ensuring smooth communication without burdening the senior on-site team.
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Activity Documentation: Spend time with students during activities, capturing photos and recording details of their experiences.
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Information Sharing: Regularly send updates, including photos and videos, to parents, ensuring they stay well-informed about their child’s activities.
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Marketing Support: Assist with gathering student testimonials, photographs, and videos for future marketing use.
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Student Engagement: Support the overall welfare of the students by engaging with them during activities and trips.
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Residential duties – Up to 10 hrs per week, as part of the residential team including morning registrations, meal time supervision, curfew checks and overnight phone duty.
About you
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You’re a friendly and approachable communicator, able to build strong relationships with parents and students.
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You’re able to capture and share moments effectively, ensuring parents feel connected to their child’s experience.
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You can respond quickly and professionally to enquiries and requests for information.
- You’re comfortable working closely with young students in a residential setting, ensuring their well-being and enjoyment.
Essential
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Experience of working in customer-facing roles, ideally involving communication with parents or guardians, and managing enquiries professionally and promptly.
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Clear evidence of empathetic communication with parents and supporting young people in educational or residential settings.
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Proven ability to use IT effectively for information sharing, including photos and videos, and to organise multiple communication tasks with strong attention to detail.
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Excellent interpersonal and communication skills, focused on building positive relationships with parents.
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Right to work in the UK (we cannot sponsor work visas for this role)
Desirable
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Knowledge of a second language (preferably Mandarin) to facilitate communication with international families, along with safeguarding and welfare protocols in educational or residential settings.
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Experience working in international environments, ideally within summer schools or similar programs, and leading activities or managing student groups.
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Familiarity with first aid or safeguarding certifications.
Parent Liaison Officer 9-12 year olds employer: Oxford Summer Courses
Contact Detail:
Oxford Summer Courses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parent Liaison Officer 9-12 year olds
✨Tip Number 1
Make sure to highlight your experience in customer-facing roles, especially those involving communication with parents or guardians. This will show that you have the necessary skills to manage enquiries professionally and promptly.
✨Tip Number 2
Demonstrate your ability to build strong relationships by sharing specific examples of how you've successfully engaged with parents or students in previous roles. This will help us see your friendly and approachable nature.
✨Tip Number 3
If you have experience working in international environments or summer schools, be sure to mention it! This will show that you're familiar with the unique dynamics of working with diverse groups of students and their families.
✨Tip Number 4
Since the role involves capturing moments through photos and videos, make sure to showcase any relevant skills or experiences you have in using IT for information sharing. This will demonstrate your attention to detail and ability to keep parents informed.
We think you need these skills to ace Parent Liaison Officer 9-12 year olds
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Parent Liaison Officer position. Understand the key responsibilities and required skills, especially focusing on communication with parents and supporting students.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer-facing roles, particularly those involving communication with parents or guardians. Provide specific examples that demonstrate your empathetic communication skills.
Showcase Your Skills: Make sure to highlight your interpersonal and communication skills in your CV and cover letter. Mention any relevant IT skills you have, especially in sharing information through photos and videos, as this is crucial for the role.
Personalize Your Application: Tailor your cover letter to reflect your understanding of the role and how your background aligns with the responsibilities. Mention your enthusiasm for working in a residential setting and your ability to connect with young students and their families.
How to prepare for a job interview at Oxford Summer Courses
✨Show Your Communication Skills
As a Parent Liaison Officer, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically with both parents and students. Share examples from your past experiences where you successfully managed inquiries or resolved issues.
✨Highlight Your Experience with Young People
Discuss any previous roles where you worked closely with young students, especially in residential settings. Emphasize your understanding of their needs and how you ensured their well-being and enjoyment during activities.
✨Be Ready to Discuss Team Collaboration
This role requires working closely with the on-site team. Prepare to talk about your experience in collaborative environments and how you’ve contributed to team success, particularly in sharing insights and updates that enhance student experiences.
✨Demonstrate Your Organizational Skills
You’ll need to manage multiple communication tasks effectively. Be ready to provide examples of how you’ve organized information sharing, such as using IT tools for documentation and updates, while maintaining strong attention to detail.
