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- Tasks: Support international students' welfare and ensure a safe, positive experience during courses.
- Company: Join Oxford Summer Courses, a vibrant team dedicated to student wellbeing.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a flexible working environment.
- Other info: Dynamic role with excellent team culture and professional development opportunities.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in student welfare and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Shape unforgettable experiences for students from around the world—join us in delivering excellence this summer! This is a key role making sure our international students aged 9-24, and the staff working with them are appropriately supported throughout our short courses. Day to day, you will be working with the Operations Department either in the office or in a college/school, responding to queries and issues that require specific attention. You’ll make key decisions and take action in collaboration with the head office team and residential Centre Directors.
Location: Oxford
Dates: Fixed Term (May 18th to September 2026)
Working pattern: Full time (Weekend shifts are shared across the department, with time given back in lieu)
Reports to: Oxford Operations Manager
Main Duties
- Welfare and Wellbeing: Work closely with onsite welfare staff and senior managers to ensure students are safe and well during our courses.
- Safeguarding: Ensure the protection of students in accordance with our Safeguarding Policy and UK Law.
- Proactive Problem-Solving: Proactively identify and address issues, escalating when necessary to maintain smooth operations.
- Compliance and Record Keeping: Maintain accurate records including ensuring company safeguarding and disciplinary processes are adhered to.
- Relationship Management: Build and maintain strong relationships with staff, host sites, and suppliers through email, phone, and in-person communication.
- Planning and Logistics: Assist with the planning and booking of activities and visits to ensure seamless delivery of our social and cultural programme.
- Site Presence: Be present at college sites during the core delivery period (July-August) to assist with day-to-day operational support, including occasional weekends.
About you
- Resilient and Supportive: You are committed to supporting student and staff welfare and wellbeing, ensuring a safe and positive experience during the courses.
- Confident Communicator: You are a confident and empathetic communicator in-person, on the phone, and via email, and comfortable with difficult conversations whilst remaining diplomatic.
- Proactive and Empathetic: You bring a can-do attitude, learn quickly, and respond effectively to changing situations, while remaining calm.
- Team player: Happy to step in wherever needed, with a strong sense of teamwork and a positive outlook.
Essential skills or experiences
- Experience handling student and staff welfare situations with a clear understanding of key safeguarding policies and procedures.
- Willingness to spend time away from home during the summer and travel between sites.
- Strong problem-solving skills with the ability to take initiative and prioritise.
- Excellent IT skills, including managing files, emails, and spreadsheets.
Desirable skills or experiences
- Experience working with young people and/or vulnerable adults.
- Experience of supporting a team handling welfare situations.
- Experience in a summer school or similar environment with international students.
- Familiarity with Salesforce or other CRMs, Google Workspace and Slack.
- You may hold a MHFA certificate or similar.
What's in it for you
- Training and professional development
- 25 days annual leave (pro rata)
- Flexible and hybrid working within the operational needs of the role
- Excellent team culture
Oxford Summer Courses is committed to safeguarding and protecting children. All staff undergo enhanced DBS checks, and references are requested and, where appropriate, validated. Only successful applicants will be contacted. This advert does not discriminate on the basis of gender, marital status, race, religion, colour, age, disability, or sexual orientation. Candidates are assessed solely on their merits, qualifications, and ability to perform the role. Reasonable adjustment requests, including accessible documents or interview modifications, are welcomed and should be communicated to the recruitment team.
Welfare Officer in Oxford employer: Oxford Summer Courses
Contact Detail:
Oxford Summer Courses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Officer in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Welfare Officer, you'll need to be a confident communicator. Try role-playing difficult conversations with a friend or family member to get comfortable with handling tricky situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about the role. Plus, it gives you a chance to showcase your enthusiasm for working with international students this summer!
We think you need these skills to ace Welfare Officer in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Welfare Officer role. Use keywords from the job description to show that you understand what we're looking for!
Showcase Your Communication Skills: As a Welfare Officer, you'll need to be a confident communicator. In your written application, demonstrate your ability to communicate clearly and empathetically. Share examples of how you've handled difficult conversations in the past.
Highlight Problem-Solving Abilities: We love proactive problem-solvers! In your application, include specific instances where you've identified issues and taken initiative to resolve them. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Oxford Summer Courses
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Welfare Officer. Familiarise yourself with safeguarding policies and procedures, as well as the specific needs of international students. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Welfare Officer, you'll need to communicate effectively with students and staff. Prepare examples of how you've handled difficult conversations or resolved conflicts in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively identified and solved problems, especially in welfare situations. Be ready to discuss how you prioritised tasks and made decisions under pressure. This will highlight your ability to handle the challenges of the role.
✨Emphasise Teamwork and Flexibility
The role requires a strong sense of teamwork and adaptability. Share experiences where you've worked collaboratively with others, especially in dynamic environments. Highlight your willingness to step in wherever needed, which is crucial for maintaining a positive atmosphere for students.