IT Support Technician in Oxford

About Oxford Royale

Oxford Royale is a leading global provider of elite summer schools. Driven by a firm belief that education is about much more than a formal classroom, we offer young people unparalleled cultural and learning experiences, giving them a window to a world of opportunity.

This is an exciting opportunity for a highly organised and technically capable individual to support the planning, setup, and delivery of IT systems and infrastructure across Oxford Royale’s summer school campuses. The IT Support Technician will play a critical role in ensuring all technology, devices, and systems are effectively deployed and maintained to support a seamless summer school experience. This role combines project coordination, IT operations, and on-the-ground delivery across multiple UK locations.

Duties And Responsibilities

• Support the planning, delivery and support of IT & Telecoms systems and infrastructure projects across multiple summer school campuses.
• Coordinate the procurement of campus IT & Telecoms equipment, including laptops, mobile phones, printers, and related accessories.
• Manage the setup, configuration, and allocation of laptops and mobile devices to staff across summer delivery teams.
• Support the setup and maintenance of campus IT & Telecoms infrastructure, including:

• WiFi configuration and troubleshooting
• Printer procurement, setup, and on-site support
• Phone systems and calling routes, including emergency phone setup

Person specification

• Highly organised, with strong administrative and project coordination skills.
• Strong interest in IT systems, infrastructure, and operational delivery.
• Hands‑on and practical, comfortable setting up devices and troubleshooting technical issues on‑site.
• Excellent attention to detail, particularly when managing systems, equipment, and access.
• Proactive and solutions‑focused, with the ability to diagnose and resolve problems quickly.
• Able to manage multiple priorities in a fast‑paced and dynamic environment.
• Strong communication skills, with the ability to support non‑technical users effectively.
• A collaborative team player who can work across departments and with external providers.
• Able to work independently and take ownership of tasks and projects.
• Full UK driving licence and access to a vehicle (or willingness to travel independently between sites).

Desirable Experience

• Experience in IT support, systems administration, or technical operations.
• Experience with Google Workspace administration.
• Experience supporting events, education programmes, or multi‑site operations.
• Familiarity with device management and/or networking basics.
• Experience working in a helpdesk or support environment.

Position details

• Hours: 40 hours per week with hybrid working options as per company policy
• Location: Based at our Oxford office, with hybrid working options available upon agreement with HR
• Summer delivery: During the delivery of the summer schools, this role requires being on-the-ground at sites in Oxford, Cambridge and London, as well as supporting delivery of activities in evenings and weekends.
• Salary: £30,000
• Role: ASAP start. Fixed‑term until end August 2026.
• Reports to: Head of Operations

Benefits

• Participation in a discretionary annual bonus scheme
• Employee Assistance Programme
• Team‑building and social events
• Electric vehicle salary sacrifice scheme
• Cycle to work salary sacrifice scheme
• 32 days of annual leave, inclusive of public and bank holidays

At Oxford Royale, we are committed to fostering an inclusive and supportive environment for all. We believe in building a community that reflects the diversity of the students we serve and are dedicated to equality, diversity and inclusion. Our goal is to cultivate a workplace where everyone feels valued and can contribute fully, regardless of background, age, gender identity, sexual orientation, ability, ethnicity, or perspective. By embracing different experiences and viewpoints, we can achieve more together and deliver the best possible experiences for our students and staff. We are proud to be an equal‑opportunity employer and encourage applications from all backgrounds. Oxford Royale is equally committed to safeguarding and promoting the welfare of young people and we expect all staff to share in this commitment. To uphold these standards, we conduct enhanced disclosure checks for all roles.