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- Tasks: Manage customer journeys, from onboarding to ongoing support, and create engaging support content.
- Company: A leading behavioural finance firm based in London with a dynamic team culture.
- Benefits: Competitive compensation and opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer support, effective communication, and familiarity with ticketing systems.
- Other info: Thriving environment with collaborative opportunities across product teams.
The predicted salary is between 35000 - 45000 £ per year.
A behavioral finance firm in London is seeking a Customer Support Specialist to manage the entire customer journey, from onboarding to ongoing support.
The ideal candidate is an effective communicator with experience in customer support, familiarity with ticketing systems like HubSpot, and proficiency in Excel.
This role involves creating support content and collaborating with product teams.
Competitive compensation and a chance to thrive in a dynamic team environment await qualified candidates.
Global Customer Success Lead — Onboarding, Support & Enablement in London employer: Oxford Risk
Contact Detail:
Oxford Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Success Lead — Onboarding, Support & Enablement in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your previous work in customer support. Highlight your experience with ticketing systems and Excel to impress potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've handled customer challenges in the past.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to showcase your passion for customer success and how you can contribute to our dynamic team.
We think you need these skills to ace Global Customer Success Lead — Onboarding, Support & Enablement in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any relevant skills, like using ticketing systems or Excel. We want to see how you can manage the customer journey effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've successfully onboarded customers or created support content. Let us know why you're excited about this role!
Show Off Your Communication Skills: Since effective communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team!
How to prepare for a job interview at Oxford Risk
✨Know Your Customer Journey
Make sure you understand the entire customer journey, especially the onboarding process. Be ready to discuss how you would manage each stage and share examples from your past experiences that highlight your effectiveness in customer support.
✨Familiarise Yourself with Tools
Since familiarity with ticketing systems like HubSpot is crucial, take some time to brush up on how these systems work. If you have experience with similar tools, be prepared to explain how you used them to enhance customer support.
✨Excel Skills Matter
Proficiency in Excel is a must for this role. Before the interview, practice using Excel functions that are relevant to data analysis and reporting. You might be asked to demonstrate your skills or discuss how you've used Excel in previous roles.
✨Collaboration is Key
This role involves working closely with product teams, so be ready to talk about your experience collaborating across departments. Share specific examples of how you’ve worked with others to create support content or improve customer experiences.