At a Glance
- Tasks: Manage customer relationships and ensure they maximise value from quantum technology.
- Company: OQC, a pioneering quantum computing company with a bold innovation culture.
- Benefits: Join a world-class team with unique lab infrastructure and a positive work culture.
- Other info: Opportunity to shape customer success processes in a high-growth environment.
- Why this job: Be at the forefront of quantum computing and redefine the limits of computation.
- Qualifications: Experience in customer-facing roles and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
At OQC, we aren't just theorising about the future; we're building it.
Born from a philosophy of bold innovation, we've successfully transitioned quantum computing from an academic dream into a commercial reality.
The most exciting thing is that we're just getting started and we've recently closed our £260 million Series C funding round – the largest fundraise ever completed by a quantum computing company in Europe.
Purpose
As a Customer Success Manager, you'll play a pivotal role in ensuring our customers and partners realise maximum value from working with OQC.
Role
Working closely with Solution Architects and the wider Commercial team, you'll own customer relationships throughout their lifecycle, ensuring projects stay on track while identifying opportunities to deepen partnerships.
You'll collaborate across technical and commercial teams to deliver an exceptional customer experience and help customers succeed as they adopt cutting‑edge quantum technology.
- What You'll Be Working On
- Manage a portfolio of customer and partner accounts, building trusted relationships and ensuring projects progress smoothly from delivery through to invoicing.
- Monitor customer satisfaction using agreed success metrics, identifying risks, opportunities and areas for continuous improvement.
- Lead regular customer reviews, capturing feedback and translating insights into actions that inform commercial strategy and future product development.
- Maintain accurate customer data within Hub Spot CRM, ensuring account health, activity and commercial opportunities are effectively tracked.
- Identify opportunities for account expansion and revenue growth, working with Solution Architects and the Commercial team to develop next steps.
- Collaborate with Marketing, Site Reliability Engineering (SRE) and Commercial colleagues to develop customer success resources and enhance the customer experience.
- Represent OQC at customer meetings, networking events and industry conferences, building relationships while developing a strong understanding of emerging market and technology trends.
What We're Looking For
Essential Qualifications
- Experience in a customer‑facing role within the technology industry.
- Proven ability to build and maintain long‑term customer or client relationships.
- Experience using Customer Relationship Management (CRM) systems.
- Excellent verbal and written communication skills.
- Strong customer service, collaboration and relationship management skills.
- Ability to distil technical concepts and customer requirements into clear business outcomes.
- Strong research, analytical and organisational skills with excellent attention to detail.
- Confident networking, presentation and stakeholder management skills.
- Strong negotiation and influencing abilities.
- Fluent English communication skills.
Desirable Qualifications
- Experience working within a deep technology company or high‑growth scale‑up.
- Experience in the quantum computing sector.
- Familiarity with machine learning or quantum computing applications.
- Experience using Hub Spot CRM.
- Knowledge of quantum algorithms.
- Public speaking experience.
- Additional language skills, such as Spanish or Japanese.
- Nice-to-Haves
- A naturally creative approach to solving customer challenges.
- Passion for emerging technologies and staying ahead of industry trends.
- Experience working with globally distributed teams and international customers.
- An interest in helping shape customer success processes as OQC continues to scale.
Benefits
You will join a world‑class team at the forefront of the next computational era.
We offer a culture of bold innovation, the chance to work with unique lab infrastructure, and the opportunity to see your work redefine the limits of computation.
Learn more about our benefits and positive work culture here
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Contact Details:
Oxford Quantum Circuits (OQC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxford Quantum Circuits (OQC). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxford Quantum Circuits (OQC) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxford Quantum Circuits (OQC):Your cover letter is your chance to shine! Tell us why you want to work at Oxford Quantum Circuits (OQC) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxford Quantum Circuits (OQC)!
How to prepare for a job interview at Oxford Quantum Circuits (OQC)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
