At a Glance
- Tasks: Provide top-notch tech support to executives and ensure seamless tech experiences.
- Company: Join a leading global real estate investor with a people-first culture.
- Benefits: Competitive salary, wellness prioritisation, and opportunities for growth.
- Other info: Inclusive workplace with a focus on community and employee development.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: 3+ years in IT support, strong communication skills, and a passion for tech.
The predicted salary is between 40000 - 50000 € per year.
Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth and development, prioritize wellness, build connections, and support the communities where we live and work.
We're on the lookout for a confident, people-savvy IT Analyst to deliver high-touch tech support to executives, senior stakeholders, and visiting teams. This isn't your average IT support gig - it's a fast-paced, high-trust role where your communication skills are just as important as your technical ones. You'll be the go-to person for all things tech - from fixing issues before they become problems to making sure boardroom meetings run flawlessly.
As a Member Of This Team, You Will:
- Deliver VIP-level, "White Glove" support to senior leaders, ensuring seamless tech experiences on-site and remotely.
- Own the tech setup - laptops, mobile devices, M365 suite (Outlook, Teams, OneDrive), AV systems, hybrid meetings - and keep everything running smoothly.
- Manage user accounts and configurations in Active Directory & Azure AD and support Exchange Online/Hybrid environments.
- Troubleshoot network, VPN, and remote access issues with minimal disruption to users.
- Partner with infrastructure, security, and global teams to resolve complex issues with confidence and ownership.
- Keep documentation sharp and user-friendly - because clear info saves time and builds trust.
To Succeed In This Role, You Have:
- 3+ years in an IT support role, ideally in financial services, investment, or other high-demand, fast-paced environments.
- Demonstrated exceptional verbal and written communication skills, with the ability to effectively engage and collaborate with executive leadership as well as technical teams.
- A people person - know how to build rapport, read the room, and make non-technical users feel heard and supported.
- Deep knowledge of Microsoft 365, Windows 10/11, AD/Azure, Exchange, and mobile device management (Intune, Jamf).
- Confident running the show when it comes to AV setups, boardrooms, and video conferencing (Teams, Zoom, Webex).
- Calm, proactive, and reliable - you stay cool under pressure and always take initiative.
- Curious about new tech and always looking for ways to improve the user experience.
Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve. From hire to retire, we are an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.
IT Analyst, London employer: Oxford Properties Group
At OMERS, we pride ourselves on being a leading global real estate investor that prioritises people and partnerships. Our London-based IT Analyst role offers a dynamic work environment where you can thrive, with opportunities for personal growth, wellness initiatives, and a strong commitment to diversity and inclusion. Join us to make a meaningful impact while enjoying a supportive culture that values your contributions and fosters connections within the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst, London
✨Tip Number 1
Network like a pro! Reach out to your connections, especially if you know someone at OMERS or Oxford Properties. A referral can give you a leg up, so don’t hesitate to ask for that unique link to apply.
✨Tip Number 2
Show off your people skills! In your conversations, highlight how you can connect with both techies and non-techies alike. Remember, this role is all about delivering that VIP-level support, so let your personality shine through.
✨Tip Number 3
Prepare for the tech talk! Brush up on your knowledge of Microsoft 365, AV setups, and troubleshooting techniques. Being able to discuss these confidently will set you apart during interviews and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of building a brighter world.
We think you need these skills to ace IT Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Analyst. Highlight your experience in tech support, especially in high-demand environments like financial services. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role is all about people and tech, don’t forget to showcase your exceptional verbal and written communication skills. Use examples that demonstrate how you’ve effectively engaged with both technical teams and executive leadership.
Be Personable:We’re looking for a people person! In your application, let us know how you build rapport and make non-technical users feel supported. Share anecdotes that show your ability to read the room and connect with others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, if you know someone at OMERS, have them refer you through Workday for an extra boost!
How to prepare for a job interview at Oxford Properties Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and AV setups. Be ready to discuss how you've used these tools in past roles, especially in high-pressure situations. This will show that you're not just familiar with the tech but can also handle it like a pro.
✨Show Off Your People Skills
Since this role is all about delivering VIP-level support, practice how you communicate with non-technical users. Think of examples where you've built rapport with senior leaders or resolved issues calmly. Being able to convey complex tech concepts in simple terms will set you apart.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a network issue during an important meeting. Prepare by thinking through how you'd approach these problems, focusing on your calmness and proactive nature. This will demonstrate your ability to think on your feet.
✨Research the Company Culture
Familiarise yourself with OMERS and Oxford Properties' commitment to community and diversity. Be ready to discuss how your values align with theirs and how you can contribute to their people-first culture. Showing that you understand and appreciate their mission can make a big difference.
