At a Glance
- Tasks: Provide top-notch tech support to executives and ensure seamless tech experiences.
- Company: Join a leading global real estate investor with a people-first culture.
- Benefits: Competitive salary, wellness prioritisation, and opportunities for growth.
- Other info: Inclusive workplace with a focus on community and employee development.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: 3+ years in IT support, strong communication skills, and a passion for tech.
The predicted salary is between 40000 - 50000 € per year.
Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth and development, prioritize wellness, build connections, and support the communities where we live and work.
We're on the lookout for a confident, people-savvy IT Analyst to deliver high-touch tech support to executives, senior stakeholders, and visiting teams. This isn't your average IT support gig - it's a fast-paced, high-trust role where your communication skills are just as important as your technical ones. You'll be the go-to person for all things tech - from fixing issues before they become problems to making sure boardroom meetings run flawlessly.
As a Member Of This Team, You Will:
- Deliver VIP-level, "White Glove" support to senior leaders, ensuring seamless tech experiences on-site and remotely.
- Own the tech setup - laptops, mobile devices, M365 suite (Outlook, Teams, OneDrive), AV systems, hybrid meetings - and keep everything running smoothly.
- Manage user accounts and configurations in Active Directory & Azure AD and support Exchange Online/Hybrid environments.
- Troubleshoot network, VPN, and remote access issues with minimal disruption to users.
- Partner with infrastructure, security, and global teams to resolve complex issues with confidence and ownership.
- Keep documentation sharp and user-friendly - because clear info saves time and builds trust.
To Succeed In This Role, You Have:
- 3+ years in an IT support role, ideally in financial services, investment, or other high-demand, fast-paced environments.
- Demonstrated exceptional verbal and written communication skills, with the ability to effectively engage and collaborate with executive leadership as well as technical teams.
- A people person - know how to build rapport, read the room, and make non-technical users feel heard and supported.
- Deep knowledge of Microsoft 365, Windows 10/11, AD/Azure, Exchange, and mobile device management (Intune, Jamf).
- Confident running the show when it comes to AV setups, boardrooms, and video conferencing (Teams, Zoom, Webex).
- Calm, proactive, and reliable - you stay cool under pressure and always take initiative.
- Curious about new tech and always looking for ways to improve the user experience.
Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve. From hire to retire, we are an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.
IT Analyst, London employer: Oxford Properties Group
At OMERS, we pride ourselves on being a leading global real estate investor that prioritises people and partnerships, creating a vibrant work culture in London where employees can thrive. Our commitment to diversity, wellness, and professional growth ensures that as an IT Analyst, you will not only deliver exceptional tech support but also have the opportunity to build meaningful connections and contribute to the communities we serve. Join us to be part of a dynamic team that values your expertise and fosters an inclusive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst, London
✨Tip Number 1
Network like a pro! Reach out to your connections, especially if you know someone at OMERS or Oxford Properties. A referral can give you a leg up, so don’t hesitate to ask for that unique link to apply.
✨Tip Number 2
Show off your people skills! In your conversations, highlight how you can connect with both techies and non-techies alike. Remember, this role is all about delivering that VIP-level support, so let your personality shine through.
✨Tip Number 3
Prepare for the tech talk! Brush up on your knowledge of Microsoft 365, AV setups, and troubleshooting techniques. Being able to discuss these confidently will set you apart in interviews and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of building a brighter world.
We think you need these skills to ace IT Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Analyst role. Highlight your tech support experience, especially in high-demand environments, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about tech support and how you can make a difference at OMERS. Be sure to mention any relevant experiences that demonstrate your people skills.
Showcase Your Tech Savvy:We want to see your knowledge of Microsoft 365, Windows, and AV setups. Include specific examples of how you've used these tools to solve problems or improve user experiences in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, if you know someone at OMERS, get them to refer you for an extra boost!
How to prepare for a job interview at Oxford Properties Group
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, especially Microsoft 365, Active Directory, and video conferencing tools. Brush up on common troubleshooting scenarios so you can confidently discuss how you've handled similar issues in the past.
✨Show Off Your People Skills
This role is all about communication and rapport-building. Prepare examples of how you've successfully interacted with non-technical users or senior leaders. Think about times when your people skills made a difference in resolving an issue or improving a tech experience.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a tech failure during a board meeting. Practice articulating your thought process clearly and calmly, demonstrating your proactive approach and ability to stay cool under pressure.
✨Research the Company Culture
Familiarise yourself with OMERS and Oxford Properties' values and mission. Be ready to discuss how your personal values align with their people-first culture and commitment to community. This shows you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
