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For Companies At a Glance
- Tasks: Support students and families, providing guidance and resources for educational success.
- Company: Join a leading provider of education for neurodivergent young people.
- Benefits: Enjoy a 4-day work week, competitive salary, and extensive wellbeing support.
- Why this job: Make a real difference in the lives of students and their families every day.
- Qualifications: GCSE Maths and English at C/5 or above required.
- Other info: Dynamic school environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 25000 £ per year.
Overview
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first. That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG.
Job Title: Family Liaison Officer
Location: Acorn Park School, Norwich, NR16 2HU
Salary: £25,089.04 per annum
Hours: 37.5 hours per week; Monday to Friday
Contract: Permanent, Term Time only
About The Role
As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues.
Qualifications: GCSE Maths and English at C/5 or above.
Responsibilities
- Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents.
- Be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day.
- Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved.
- Hold weekly virtual drop-in sessions via Teams.
- Provide practical advice and information about Autism and family support to parents in order for them to support their pupil.
- Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs (e.g., voluntary groups, health, support groups).
About Us
Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways – Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
- Life Assurance
- Pension scheme with options to increase your contributions
- “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a Market-leading Benefit Offering Through Our Flexible Benefits Platform, Vista, Enables You To Choose The Package That’s Right For You, Including:
- A wide range of health, wellbeing, and insurance benefits
- 100’s of discount options valid in the UK and abroad
- Cycle to Work Schemes
- Electric Car Purchase Scheme
- Critical illness cover
- Family Growth Support – inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit.
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
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Family Liaison Officer employer: Oxford Outcomes
Contact Detail:
Oxford Outcomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Acorn Park School or Outcomes First Group. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the school’s ethos and values. Show us how your approach aligns with their mission to support students and families. Tailor your answers to reflect that understanding!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the panel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm!
We think you need these skills to ace Family Liaison Officer
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting families.
Tailor Your Application: Make sure to customise your application for the Family Liaison Officer role. Highlight your relevant skills and experiences that align with our values and the responsibilities mentioned in the job description. It shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your points concise. This helps us quickly see how you fit the role and makes it easier for us to read through your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Oxford Outcomes
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Family Liaison Officer. Familiarise yourself with the school's ethos and how you can support students and families effectively. This will help you answer questions confidently and show your genuine interest in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully supported families or worked in a safeguarding context. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your practical experience and problem-solving skills, which are crucial for this position.
✨Showcase Your Communication Skills
As a Family Liaison Officer, strong communication is key. During the interview, practice active listening and articulate your thoughts clearly. You might be asked how you would handle difficult conversations with parents, so be ready to discuss your approach to building trust and rapport.
✨Research Local Support Services
Familiarise yourself with local services related to well-being, safeguarding, and autism support. Being able to discuss these resources during your interview will show that you're proactive and prepared to provide valuable information to families, aligning with the school's mission.
