At a Glance
- Tasks: Provide technical support and expertise for cutting-edge nanopore sequencing technology.
- Company: Join Oxford Nanopore Technologies, a leader in molecular analysis innovation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and a great work environment.
- Other info: Hybrid role with excellent career growth opportunities in a dynamic team.
- Why this job: Make a real impact in science while helping researchers worldwide with innovative solutions.
- Qualifications: BSc in a relevant field and proficiency in a European language required.
The predicted salary is between 35000 - 45000 € per year.
Oxford Nanopore Technologies aims to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments.
We are looking for a highly motivated and driven individual to join the Technical Services team as a Technical Applications Scientist covering specific regions in Europe & UK. This role will suit someone with a scientific background and a dedication to customer service and satisfaction. This role can either be based in France or the UK. If the successful candidate is based in the UK, this will be a hybrid role, with 3 days on site in Oxford and 2 working from home. Please note that during the initial training period, 5 days on site would be expected.
This exciting and challenging role involves working within a cross-functional team to provide high-quality technical expertise and representation for ONT products. You will work to strengthen the company’s relationship with scientists to ensure the application of our products to their research. You will assist customers in experimental design, product installation, use of wet and dry lab products, data analysis, and workflow implementation and validation, in collaboration with other internal and customer-facing teams!
Duties include, but are not limited to:
- Providing front-line applications support to customers on all aspects of the Nanopore sequencing workflow by email, phone and live chat.
- Escalating to senior team members as required.
- Troubleshooting, learning and implementing new methods of identifying customer problems, uncovering their needs and suggesting working solutions based on our products.
- Recording and documenting all relevant information from customers and prospective customers into the CRM with a focus on accuracy and attention to detail.
We expect you to have a scientific background and dedication to customer service. Below are key qualifications:
- A BSc degree or equivalent experience in a relevant field like Molecular Biology, Genetics, Life Sciences etc.
- An understanding of NGS, genetics, molecular biology, cell biology and related fields.
- Proficiency in a European language (French or Italian) to a C1 level is required.
- Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge.
- An approachable manner that encourages interaction with others and a strong commitment to customer satisfaction.
- Excellent trouble-shooting skills and ability to manage different priorities.
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.
Technical Applications Scientist employer: Oxford Nanopore
Oxford Nanopore Technologies is an exceptional employer, offering a dynamic work culture that fosters innovation and ambition. With a commitment to employee growth, the company provides outstanding benefits including an attractive bonus, generous pension contributions, and private healthcare, all within a beautiful working environment in Oxford or France. This role as a Technical Applications Scientist not only allows you to engage with cutting-edge technology but also supports your professional development while making a meaningful impact on scientific research globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Applications Scientist
✨Tip Number 1
Network like a pro! Reach out to current employees at Oxford Nanopore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Applications Scientist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss NGS, molecular biology, and experimental design confidently. We want to see your passion for science and customer service shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully troubleshot issues or helped customers in the past. This will demonstrate your dedication to customer satisfaction, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Oxford Nanopore.
We think you need these skills to ace Technical Applications Scientist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Applications Scientist role. Highlight your scientific background and any customer service experience, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about molecular analysis and how you can contribute to our mission at Oxford Nanopore. Keep it engaging and personal.
Showcase Your Technical Skills:Don’t forget to mention your understanding of NGS, genetics, and molecular biology in your application. We want to see how your technical knowledge can help us support our customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Oxford Nanopore
✨Know Your Science
Brush up on your knowledge of molecular biology, genetics, and NGS. Be ready to discuss how these concepts apply to the role of a Technical Applications Scientist. This will show your passion for the field and your ability to engage with customers effectively.
✨Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service or support. Highlight your problem-solving skills and how you’ve successfully addressed customer needs. This is crucial as the role involves direct interaction with scientists.
✨Familiarise Yourself with Nanopore Technology
Take some time to understand Oxford Nanopore's products and their applications. Being able to discuss specific features and benefits during the interview will demonstrate your genuine interest in the company and its mission.
✨Practice Your Language Skills
If you're proficient in French or Italian, practice discussing technical topics in that language. Since the role requires communication with customers in Europe, showcasing your language skills can set you apart from other candidates.
