At a Glance
- Tasks: Provide technical support and expertise for cutting-edge nanopore sequencing technology.
- Company: Join Oxford Nanopore Technologies, a leader in molecular analysis innovation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and a great work environment.
- Other info: Hybrid role with excellent career growth opportunities in a dynamic team.
- Why this job: Make a real impact in science while helping researchers worldwide with innovative solutions.
- Qualifications: BSc in a relevant field and proficiency in a European language required.
The predicted salary is between 35000 - 45000 € per year.
Oxford Nanopore Technologies aims to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments.
We are looking for a highly motivated and driven individual to join the Technical Services team as a Technical Applications Scientist covering specific regions in Europe & UK. This role will suit someone with a scientific background and a dedication to customer service and satisfaction. This role can either be based in France or the UK. If the successful candidate is based in the UK, this will be a hybrid role, with 3 days on site in Oxford and 2 working from home. Please note that during the initial training period, 5 days on site would be expected.
This exciting and challenging role involves working within a cross-functional team to provide high-quality technical expertise and representation for ONT products. You will work to strengthen the company’s relationship with scientists to ensure the application of our products to their research. You will assist customers in experimental design, product installation, use of wet and dry lab products, data analysis, and workflow implementation and validation, in collaboration with other internal and customer-facing teams!
Duties include, but are not limited to:
- Providing front-line applications support to customers on all aspects of the Nanopore sequencing workflow by email, phone and live chat.
- Escalating to senior team members as required.
- Troubleshooting, learning and implementing new methods of identifying customer problems, uncovering their needs and suggesting working solutions based on our products.
- Recording and documenting all relevant information from customers and prospective customers into the CRM with a focus on accuracy and attention to detail.
We expect you to have a scientific background and dedication to customer service. Below are key qualifications:
- A BSc degree or equivalent experience in a relevant field like Molecular Biology, Genetics, Life Sciences etc.
- An understanding of NGS, genetics, molecular biology, cell biology and related fields.
- Proficiency in a European language (French or Italian) to a C1 level is required.
- Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge.
- An approachable manner that encourages interaction with others and a strong commitment to customer satisfaction.
- Excellent trouble-shooting skills and ability to manage different priorities.
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.
Technical Applications Scientist in Oxford employer: Oxford Nanopore
Oxford Nanopore Technologies is an exceptional employer, offering a dynamic work culture that fosters innovation and ambition. With a commitment to employee growth, the company provides outstanding benefits including an attractive bonus, generous pension contributions, and private healthcare, all within a beautiful working environment in Oxford or France. This role as a Technical Applications Scientist not only allows you to engage with cutting-edge technology but also supports your professional development while making a meaningful impact on scientific research.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Applications Scientist in Oxford
✨Tip Number 1
Network like a pro! Reach out to current employees at Oxford Nanopore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss molecular biology and NGS confidently. We want to see your passion for the field, so be ready to share how you can contribute to the team!
✨Tip Number 3
Showcase your customer service skills during the interview. Think of examples where you've gone above and beyond to help someone. This role is all about supporting scientists, so let us know how you can make their lives easier!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Oxford Nanopore. Let’s get you that job!
We think you need these skills to ace Technical Applications Scientist in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Applications Scientist role. Highlight your scientific background and any customer service experience, as these are key for us at Oxford Nanopore.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about molecular analysis and how you can contribute to our mission. Be genuine and let your enthusiasm for the role come through.
Showcase Your Technical Skills:Since this role involves technical expertise, be sure to mention any relevant knowledge in NGS, genetics, or molecular biology. We want to see that you can discuss these topics confidently and clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford Nanopore
✨Know Your Science
Make sure you brush up on your knowledge of molecular biology, genetics, and NGS. Be ready to discuss how these concepts apply to the role of a Technical Applications Scientist. This will show that you’re not just familiar with the theory but can also relate it to practical applications.
✨Customer Service Mindset
Since this role involves a lot of customer interaction, think about examples from your past experiences where you provided excellent customer service. Prepare to share how you handled difficult situations or solved problems for clients, as this will demonstrate your dedication to customer satisfaction.
✨Practice Troubleshooting
Get comfortable with troubleshooting scenarios related to nanopore sequencing workflows. Think through common issues customers might face and how you would guide them to solutions. This will help you showcase your problem-solving skills during the interview.
✨Language Skills Matter
If you’re proficient in French or Italian, be prepared to demonstrate your language skills during the interview. You might be asked to converse in that language, so practice discussing technical topics in your chosen language to ensure you’re confident and clear.
