At a Glance
- Tasks: Support new product testing and collaborate with customers in the lab for feedback.
- Company: Join Oxford Nanopore, a leader in innovative molecular analysis technology.
- Benefits: Gain valuable experience, travel opportunities, and work in a dynamic environment.
- Other info: Fixed-term contract with up to 70% travel; perfect for ambitious individuals.
- Why this job: Make a real impact on human health and scientific discovery.
- Qualifications: PhD in life sciences or equivalent experience, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Oxford Nanopore Technologies aims to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments.
We’re looking for a New Product & Partners Field Applications Scientist team to join our Global Services function. In this role, you will be working within a cross-functional team to provide high-quality technical expertise for our development, evaluation and closed early access projects with a view to optimise our new product testing and iteration process. Please note this is a 12-month fixed-term contract to support a maternity leave and up to 70% travel is expected as part of this role.
The successful candidate will collaborate closely with customers, prospective clients, key opinion leaders (KOLs), and external partners in the clinical and applied field to provide technical support for all products in early access and early commercialising phases. This role requires adept troubleshooting, excellent verbal and written communication, effective time-management, situational awareness, poise under pressure and the ability to work collaboratively. You will be expected to build and maintain strong relationships with customers and colleagues in Services, Global Support, Product Management, Engineering, Sales, Marketing and Regulatory and Quality Control.
The responsibilities include, but are not limited to:
- Managing developer, evaluations and early access customer and partners relationships from a technical perspective.
- Coordinate, manage, and deliver training, demonstrations, and solution evaluations with external partners and beta sites.
- Working with customers in their labs to run the new workflows end-to-end to gather good quality feedback on product performance, usability, etc.
- Provide direct technical support to customers and partners during early access phases, including assistance with setup, optimisation, workflow implementation, validation, and data analysis.
- Collaborate with local FAS, Applications, Sample Tech, R&D, Applied Bioinformatics, Regulatory, and Product Management teams as needed.
- Establish a communication and visit plan for each assigned customer or partner, ensuring regular interaction based on project milestones, support requirements, and ONT business priorities.
- Provide scientific and application feedback to internal teams to improve workflows and support the use of ONT platforms in alignment with business objectives.
- Share responsibility for the completion of projects with external partners according to agreed timelines.
- Contribute to internal product evaluations, experimental design, product usability projects, and customer-facing documentation.
- Providing strategic and competitive feedback to the marketing, sales and product development teams.
- Recording and documenting relevant information from all customer interactions into ONT’s CRM.
- Creating and maintaining dashboards to provide management and colleagues easy access to summary level account/assay performance.
- Providing technical consultations on products and related applications as part of the regional sales cycle.
- Participate in conferences, seminars, and webinars relevant to assigned projects.
- Collaborate with Global Support and Technical Enablement teams to develop technical documentation and train global technical services teams.
What We're Looking For...
You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate data analysis. You'll also be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength and you're able to work effectively both with internal departments and internationally, and fluency in other languages would be advantageous.
We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. Experience working in a regulated environment would be desirable, either clinical or BioPharma and also have a keen eye for project management.
Up to 70% travel is expected as part of this role. This is a fixed-term contract for one year with ONT, covering a period of maternity leave. If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!
Field Applications Scientist: New Products & Partnerships in Oxford employer: Oxford Nanopore
At Oxford Nanopore Technologies, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our supportive work environment, where you will have the opportunity to engage with cutting-edge technology and contribute to meaningful projects that impact global health. With a focus on work-life balance and a diverse team, we offer a unique chance to thrive in a dynamic role while making a difference in the world of molecular analysis.
StudySmarter Expert Advice🤫
We think this is how you could land Field Applications Scientist: New Products & Partnerships in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend conferences, seminars, or webinars related to your field. You never know who might be looking for someone just like you!
✨Tip Number 2
Practice your pitch! When you meet potential employers or partners, be ready to talk about your skills and experiences confidently. Tailor your message to highlight how you can contribute to their goals.
✨Tip Number 3
Follow up after meetings or interviews. A quick thank-you email can go a long way in keeping you top of mind. It shows you're genuinely interested and professional, which is always a plus!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Applications Scientist: New Products & Partnerships in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Applications Scientist role. Highlight your lab experience, knowledge of molecular biology, and any relevant customer-facing roles. We want to see how your skills align with our mission at Oxford Nanopore!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about our technology and how you can contribute to our goals. Be sure to mention any specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role involves a lot of collaboration and customer interaction, make sure to demonstrate your excellent verbal and written communication skills. Whether it's in your CV or cover letter, we want to see how you can effectively convey complex information.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Oxford Nanopore!
How to prepare for a job interview at Oxford Nanopore
✨Know Your Science
Make sure you brush up on your knowledge of genetics, molecular biology, and cell biology. Be prepared to discuss your lab experience and how it relates to the role. They’ll want to see that you can apply your theoretical knowledge practically, so think of examples where you've successfully designed experiments or solved problems.
✨Showcase Your Communication Skills
Since this role involves a lot of collaboration and customer interaction, practice articulating complex scientific concepts in simple terms. Prepare to demonstrate your ability to present and train others effectively. Think about past experiences where you’ve had to explain technical information to non-experts.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you’ve had to troubleshoot issues in a lab setting. Highlight your approach to problem-solving and how you manage pressure. They’ll be looking for someone who can maintain composure while providing technical support during critical phases.
✨Prepare for Travel Questions
Since up to 70% travel is expected, be prepared to discuss your flexibility and willingness to travel. Think about how you would manage your time and responsibilities while on the road. It’s a good idea to have a plan in mind for balancing work commitments with travel.
