At a Glance
- Tasks: Provide top-notch technical support for ONT products to scientists across Europe.
- Company: Join a leading tech company in a vibrant Oxford campus.
- Benefits: Enjoy a competitive salary, private healthcare, and attractive bonuses.
- Other info: Hybrid work model with a supportive team and growth opportunities.
- Why this job: Make a real impact by helping scientists solve complex problems.
- Qualifications: BSc in Life Sciences and proficiency in German required.
The predicted salary is between 30000 - 40000 € per year.
German Speaking Technical Applications Scientist – Technical Services Team
Location: Oxford, UK (hybrid; 3 days onsite, 2 days remote; initial 5 days onsite training)
Role: Provide high‑quality technical expertise and support for ONT products to scientists across Europe & UK. Collaborate within cross‑functional teams to strengthen client relationships and product application.
Key Responsibilities
- Provide front‑line application support via email, phone, and live chat.
- Escalate issues to senior team members as required.
- Troubleshoot issues, analyze customer needs, and suggest solutions.
- Document all interactions and relevant information in the CRM with accuracy.
- Assist customers with experimental design, product installation, data analysis, and workflow validation.
- Collaborate with internal and customer‑facing teams.
Required Qualifications
- BSc degree or equivalent in Molecular Biology, Genetics, Life Sciences, or related field.
- Understanding of NGS, genetics, molecular & cell biology.
- Proficiency in German (C1 level); Italian also considered.
- Technical competency to discuss experimental principles and stay current in the field.
- Excellent communication & customer‑service skills; strong problem‑solving ability.
Benefits
- Attractive bonus, generous pension contributions, private healthcare, and competitive starting salary.
- Beautiful landscaped surroundings at the Oxford campus.
EEO Statement: The advertisement contains no discriminatory terminology. Candidates assessed solely on merit, qualifications, and ability to perform the duties.
Technical Applications Scientist, German Speaker (12-Month FTC) employer: Oxford Nanopore Technologies
As a Technical Applications Scientist at our Oxford location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and collaboration. With attractive benefits including a competitive salary, generous pension contributions, and private healthcare, we foster an environment where your expertise can shine while enjoying the beautiful surroundings of our campus. Join us to make a meaningful impact in the scientific community across Europe and the UK.
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Applications Scientist, German Speaker (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer service. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in previous roles, especially in technical settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Technical Applications Scientist, German Speaker (12-Month FTC)
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise in molecular biology and genetics. We want to see how your background aligns with the role, so don’t hold back on showcasing your knowledge!
Tailor Your Application:Customise your CV and cover letter for this specific role. Mention your proficiency in German and any relevant experience you have in providing technical support. This helps us see why you're a great fit!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills shine through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Science
Brush up on your knowledge of molecular biology, genetics, and NGS. Be ready to discuss how these concepts apply to the role and be prepared to answer technical questions that may come up during the interview.
✨Show Off Your Language Skills
Since proficiency in German is key, practice speaking and writing in German before the interview. You might be asked to demonstrate your language skills, so be confident and clear when discussing technical topics in German.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Prepare examples of how you've successfully resolved issues or provided support in the past, showcasing your problem-solving abilities and customer service skills.
✨Familiarise Yourself with the Company
Research the company and its products thoroughly. Understand their mission and values, and be ready to discuss how you can contribute to strengthening client relationships and product applications within the Technical Services Team.
