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For Companies At a Glance
- Tasks: Manage complex orders and resolve escalated customer issues with precision.
- Company: Leading biotechnology firm in Oxford with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service experience and proficiency in Microsoft Dynamics D365.
- Other info: Ideal for detail-oriented problem solvers looking to enhance operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
A leading biotechnology firm located in Oxford is looking for a Quote and Order Escalation Specialist. This role involves managing complex orders, coordinating between teams to ensure timely fulfilment, and resolving escalated customer issues.
The ideal candidate has strong experience in customer service and proficiency in systems like Microsoft Dynamics D365. If you’re detail-oriented, a problem solver, and eager to improve operational efficiency, we want to hear from you.
Quote & Order Escalations Lead in Oxford employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quote & Order Escalations Lead in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to order management and customer service. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past, especially if they relate to order fulfilment or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Quote & Order Escalations Lead in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant systems like Microsoft Dynamics D365. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quote & Order Escalations Lead role. Share specific examples of how you've resolved customer issues or improved processes in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled complex orders or escalated issues. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Systems
Make sure you brush up on Microsoft Dynamics D365 before the interview. Familiarity with the system will not only help you answer technical questions but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle escalations effectively.
✨Understand the Company Culture
Research the biotechnology firm and its values. Understanding their mission and how they operate will allow you to tailor your responses and show that you're a great fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the company aligns with your career goals.
